First Horizon Bank

I was helped by William. Hes the best. He is professional, personable, accurate and swift with large banking amounts Go to this branch. Look for him. He puts the other branches to shame. Perhaps he should lead a lesson on customer service and general good banking
Dec 20th, 2023

Drive-Thur
Nov 6th, 2023

A real positive experience!
Jul 9th, 2023

I find it highly unlikely that I would engage in any business transactions with this particular branch. During a recent visit, I observed the treatment my fiance received while attempting to secure a loan. Regrettably, both the employee and the manager demonstrated a conspicuous lack of assistance and professionalism. My fiance not only experienced being consistently ignored but also endured being spoken over by the employee throughout the entire interaction. Upon requesting to speak with the manager, the treatment she received was, if anything, even more disheartening. Reflecting on this encounter, I can only speculate on the challenges individuals may face when seeking satisfactory customer service at this location. It is my sincere hope that these reviews serve as a catalyst for improvement in their overall service standards.
Feb 2nd, 2024

My recent encounter with First Horizon Bank, particularly with Mr. Sternburg, left me feeling disrespected and disregarded. Despite my five years of loyalty as a customer, I experienced rudeness and unprofessionalism. Mr. Sternburg not only spoke over me but also showed a lack of interest in addressing my concerns. Instead of guiding me through a proper discussion, he seemed more inclined to dismiss me. I had to request to discuss the matter in his cubicle, where he reiterated that there was nothing they could do. Surprisingly, he never asked for my name or introduced himself. When I inquired about seeking assistance from someone else, he simply replied with a no. Even the branch manager, who handed me his card, seemed more focused on his computer and appearance, conveying a sense of neglect before hurriedly attending to other matters. Disappointed, I promptly visited another branch where I received the information and assistance I needed. Please do better.
Jan 25th, 2024