Grand Welcome of the Smoky Mountains - Vacation Rentals & Property Management

Hey Sasha,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and distress caused by the situation surrounding your reservation.At Grand Welcome, we strive to provide clear communication and flexible options to our guests, especially during unforeseen circumstances like family emergencies. We regret that our policy regarding the rescheduling deadline was not communicated effectively to you. This feedback is invaluable as it helps us improve our service and communication.Regarding your reservation, our policy during peak season requires that any changes to bookings be made at least 10 days before the arrival date. We are committed to ensuring our guests have a positive experience with Grand Welcome. As a gesture of goodwill and our commitment to guest satisfaction, we would like to offer you a 15% discount on a future stay. We hope this helps alleviate some of the disappointment you've experienced.We value your business and would appreciate the opportunity to discuss this matter further with you. Please feel free to reach out to us at your earliest convenience. Your satisfaction is important to us, and we hope to have the chance to welcome you and your family for a future stay under better circumstances.