Athleta
-
545 Cool Springs Blvd Space F1
Franklin, TN 37067 - 615-807-7318
Hours
Chamber Rating
-
Michelle Maher
The staff is so unfriendly. I have been 3 or 4 times in the past couple of months and all my experience has been unfriendly.
Mar 23rd, 2024 -
Lisa Sammons
Wonderful sales help...Carrie was very knowledgeable about the different styles. Customer service at its best.
Feb 11th, 2024 -
Gail Harris
This store is very nice! My experience was not. I have gone into the store twice only to feel stared at, followed, side-eyed. I wanted to buy additional items, but I left so uncomfortable!!
Nov 8th, 2023 -
Silmon Vilela Carvalho Junqueira
Jul 7th, 2023 -
Cinzia Lawless
This is a tough review to give and its a long one. I recently went to Athleta for the very first time and had a wonderful experience. I believe a nice woman named Tera helped me and my friend- they were busy but the team there helped us and were so very friendly. I was sold on their location and Athleta as a brand. Fast forward to a few weeks later I realized that some of the tops I purchased did not fit me. I went in for a return and to buy a couple more items I had been looking at. To my fault, one of the tops had the wrong tag with it. I mixed them up at the house and on top of that, the design tag had been removed unbeknownst to me. I couldnt return the top and I was okay with that as I said, my mistake. I should have paid more attention. What really grinded my gears was how the sales associate and manager treated me and my friend afterward- which was with suspicion and a lackluster attitude toward our presence. While I was in the dressing room, my friend witnessed them whispering at the checkout, and staring at her repeatedly while she waited for me. Also the way I was spoken to while checking out was less that amiable. She even handed back my accidental tag and said ya know, in case you want to return that too. In the end, I left feeling deflated and frustrated. No matter their reason, my perception is that they did not want me there and didnt care if I spent money at this location- and also that I was trying to get one over on them with my returns. I am sure that happens but being in that line of work, you have to operate with a level of grace to which these two did not have, in my experience. They are not the only location in Nashville and I am hesitant to go back if they are there. I hope, if anything, they are given some feedback about my experience and have a growth moment.
Jul 16th, 2023
Contact Info
- 615-807-7318
Questions & Answers
Q What is the phone number for Athleta?
A The phone number for Athleta is: 615-807-7318.
Q Where is Athleta located?
A Athleta is located at 545 Cool Springs Blvd Space F1, Franklin, TN 37067
Q What is the internet address for Athleta?
A The website (URL) for Athleta is: https://athleta.gap.com/stores/tn/franklin/athleta-1286.html
Q What days are Athleta open?
A Athleta is open:
Saturday: 10:00 AM - 7:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Q How is Athleta rated?
A Athleta has a 2.7 Star Rating from 10 reviewers.
Hours
Related Categories
Ratings and Reviews
Athleta
Overall Rating
Overall Rating
( 10 Reviews )Michelle Maher on Google
The staff is so unfriendly. I have been 3 or 4 times in the past couple of months and all my experience has been unfriendly.
Lisa Sammons on Google
Wonderful sales help...Carrie was very knowledgeable about the different styles. Customer service at its best.
Gail Harris on Google
This store is very nice! My experience was not. I have gone into the store twice only to feel stared at, followed, side-eyed. I wanted to buy additional items, but I left so uncomfortable!!
Silmon Vilela Carvalho Junqueira on Google
Cinzia Lawless on Google
This is a tough review to give and its a long one. I recently went to Athleta for the very first time and had a wonderful experience. I believe a nice woman named Tera helped me and my friend- they were busy but the team there helped us and were so very friendly. I was sold on their location and Athleta as a brand.
Fast forward to a few weeks later I realized that some of the tops I purchased did not fit me. I went in for a return and to buy a couple more items I had been looking at. To my fault, one of the tops had the wrong tag with it. I mixed them up at the house and on top of that, the design tag had been removed unbeknownst to me. I couldnt return the top and I was okay with that as I said, my mistake. I should have paid more attention.
What really grinded my gears was how the sales associate and manager treated me and my friend afterward- which was with suspicion and a lackluster attitude toward our presence. While I was in the dressing room, my friend witnessed them whispering at the checkout, and staring at her repeatedly while she waited for me. Also the way I was spoken to while checking out was less that amiable. She even handed back my accidental tag and said ya know, in case you want to return that too.
In the end, I left feeling deflated and frustrated. No matter their reason, my perception is that they did not want me there and didnt care if I spent money at this location- and also that I was trying to get one over on them with my returns. I am sure that happens but being in that line of work, you have to operate with a level of grace to which these two did not have, in my experience.
They are not the only location in Nashville and I am hesitant to go back if they are there. I hope, if anything, they are given some feedback about my experience and have a growth moment.
Overall Rating
Overall Rating
( 10 Reviews )Write a Review
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