DXL Big + Tall

Cristie is perfect as always. Even though I did not find the exact item i was looking for, she went above and beyond to attempt to find it. Great experience every time
Apr 3rd, 2024

Mar 18th, 2024

The products are good quality, but the sales staff are WAY too aggressive. I have had this experience several times but the most recent I had was at the Franklin TN location. The sales person, Christy I believe, asked if I needed help and greeted me which was nice. I said no thanks I was going to browse. She continued to follow me around the store, constantly (every 3-5minutes) asking if I needed help or asking if she could start a fitting room for me or pick out some things for me to try. This entire time I'm explaining that I didn't need assistance and simply wanted to look myself. Each time I'd tell her this she seemed to get more aggravated. Finally I got frustrated and decided to leave. I had picked out a belt and put it back because I was ready to just leave at that point. She then caught me at the door and asked me why I put the belt back. I made an excuse and left. DXL, I understand sales staff make commission on purchases. However, they are either not making enough hourly and are desperate or are trained to be too aggressive. This ruins the customer experience. I have spent $1000s at DXL but after these experiences I am not sure I can return.
Mar 8th, 2024

Lauren, the store manager, was outstanding. Very helpful, knowledgeable, and friendly.
Mar 5th, 2024

I needed to replace a couple of older suits and I visited this store for the first time recently (I didn't know it existed before a Google search). I received excellent assistance and walked away with two new suits. I will definitely come back here when I need to purchase more items.
Feb 10th, 2024