SalonCentric

Dec 19th, 2023

The first time in this store the associate was very nice and helpful. Went back this week to get some supplies , the older lady at the register was being very rude to the customer at checkout. So we put our supplies back on the shelf and left .
Sep 18th, 2023

Always so friendly and helpful, great location
May 8th, 2023

They have everything I need
May 1st, 2023

UPDATE...And it's not good.. So, if you'll see the response below from "the owner", you'll see their apology and asked for me to call them, with the number they listed below. I was not going to call because I had decided to kick them to the curb...BUT... I was charged TWICE on one of my orders. I usually spend around $1,000 a month. This particular week I spent $331 on my shop acct and $334 on my retail, yet the $331 was double charged. So now I HAVE to call. If you'll notice below, there's no reference number as to who to communicate with, so it's just their call in service. By the time you go through listening to the outgoing message about their "summer hours" etc, then you have to go through this arduous process of FINALLY speaking to a human. We finally got it worked out, after having to create a case number and fingers crossed, I get my money back by the end of this week. I will say, the employees are all very kind and helpful....like I said below, I'm not sure how they stand to work for this company. Hopefully it's just growing pains and they get it all worked out!! I hate giving bad reviews...I really do. The staff are phenomenal and super helpful. I don't know how they deal with this company. First off, being a colorist, I need multiple colors. I'm used to State Beauty in Nashville, but I've moved to Brentwood and needed something closer and more convenient. SC bought out State (the one in Nashville), so I can't even go there anymore. They were always fully stocked. The few times I've HAD to go to SC I've walked out super frustrated. Their stock is VERY low, they're WAY under staffed, the app sucks (and you have to use it purchase there). My last visit, last week was totally unacceptable. The poor gurl working register was all alone. The computer kept crashing so she had to hand write down the orders, and we were unable to get our receipts. There was a very long line, so you can imagine the wait time! She had to literally call the customers at the end of the day to let them know their totals and if their cards went through. Super inconvenient for the customer! I felt so bad for the employee, I wanted to help her in some way. I've found an online supplier w discounts and free shipping. I'll be using them from now on.
Aug 4th, 2023