Zachary Pumphrey, OD

Tina Johnson _{on Google}

Jun 19th, 2022

First I want to say I had no problems with Dr. Pumphrey. He was great. The problem I have is with the office staff. When I first went in they pulled the wrong file. They are 2 Tina Johnson's. Dr. Pumphey is the one that noticed. They pulled my correct file but put the other Tina Johnson's eye insurance in my chart. I ordered my glasses and paid the entire amount they said I owed. Went to pick up my glasses when they came in and that said I owed x amount. I said I paid everything that day. They asked to see my receipt and came back and said ok. Everything was good. Get a call a few weeks later saying they filed mine on the wrong insurance and I owed x amount. Went to pay them and it was a higher amount then they had told me on the phone a few days before. Questioned it but paid it anyways. Then a bubble came up on my safety glasses lenses. I went down there and they said they would replace them for free would be a couple of weeks. Waited 3 weeks and called. They had never been ordered. Lady said she would order them that day. They call me in 2 weeks. I go to pick them up and they ordered frames not the lenses. Waiting 3 more weeks and finally get my new safety glasses. I decide to try contacts. Took me a week to get someone to call me back about ordering them. They make an appointment because they say they have to show me how to use them. I said great because I have never worn them before. Go to my appointment and wait 20 minutes past appointment time when the lady calls me up and was just going to give me the trial pair of contacts. Not going to show or tell me anything about wearing them but informed me I would have to have another eye exam before they would order me any of them. I told her I had asked the woman that scheduled my appointment and she said I didn't need another eye exam. Just to see which brand I liked better and call them back and they would order them. I just left without the contacts. It wasn't just one person in the office it was multiple people including the office manager. I gave them way more chances than I should of.

Evie Macrae _{on Google}

May 30th, 2022

I just love this place. Everyone ther is always friendly and very helpful. They gave me a appointment that was a few weeks away and until I could get in to see them I had no contacts so they said they could give me a trial pair until they could get me worked in at a earlier date. I had no glasses and both my contacts had expired and I could no longer see clearly through them. So if they had not done this I would have had nothing to see with until my appointment. And if anyone knows how hard it is to see without proper vision avaliable when your eyes are really bad they can understand where I'm coming from. So again, I give all staff there a .

Dr. Riley Sturgill _{on Google}

May 20th, 2020

Dr. Pumphrey was extremely thorough and caring. He took extra care to explain his findings after each diagnostic test. Highly recommend.

Colin Johnson _{on Google}

Feb 12th, 2020

Dr. Pumphrey is fantastic! He takes the time to explain things to you and let you know your options. The price was very reasonable as well and I felt very comfortable with him, like we had been friends for years! The office staff and team are some of the nicest people I have met.