First Horizon Bank

Good service! Low interest rate!
Mar 7th, 2024

The ATM only charges $3 to get cash using another bank's debit card. Dispenses cash in $20s, but wish $10s were dispensed as well. Sun shined over my shoulder to make seeing the screen difficult. There us no shelter from rain either. This is a small bank.
Sep 2nd, 2023

I absolutely love this bank! I've been a customer since 2010, and have established wonderful relationships with the people at the 25th St NW and the Keith Street branch, in Cleveland, TN. Specifically, I'd like to give a shout out for Carolyne, Samantha, Lisa, and Kelly!! They have truly been a Blessing to me and my family, and many of our staff members in our business. They are professional and they know what they are doing. The entire team at both of these branches do! Whether going into the branch or the drive through, it's amazing how many people are all greeted by name, even before they present their deposit/banking information. I've seen customers bring them flowers, Frosty's and all kinds of treats. They're all genuinely Loved. I would also like to add that the same professionalism, knowledge, and kindness have been shown by other team members across the board, whether it be calling the 800 numbers with inquiries about a lost card, on-line technical support, or general questions, I have never had a negative experience. In my 50+ years of banking, I can honestly say that First Horizon Bank has been the best!
Aug 10th, 2023

This Is Absolutely The Worst Bank I Have Ever Had An Account With. I Am On Leave From Work And I Have To Come Here And Cash My Checks For This Short Amount Of Time And Everytime I Come In Here Its Something Different With The Check Cashing Process They Ask You, Do You Have An Account Just To Essentially Make You Deposit The Check Into Your Account Even If You Wanted Cash In Hand. The Customer Service Is A Literal Zero. And The Straw That Really Broke The Camels Back Was Whoever My Teller Was Decided To Announce To The Whole Bank The Amount Of Money I Had In My Account. There Is No Privacy And I Will Absolutely Be Closing My Account.
Jun 17th, 2023

Very little customer service here, drive thru tellers not very friendly and very rarely ask how you want the money back when you cash a check. Inside services even worse you can stand there and they act like they don't see you. If there was another bank closer I would move my money.
Dec 31st, 2022