Sango Pool & Spa

Sango Pool and Spa is fantastic! I recently purchased a new Jet Setter hot tub. Lisa and Ashlie both were amazing. They took unlimited time while I ask many questions. I left the store on a Saturday morning and wanted to return right at closing for a second look at a tub. Lisa waiting for me and kept the store open longer to accommodate me. My new Jet Setter was new but had been on loan to another customer. I was given a better price for this reason. Once the tub arrived at my home, it had a leak! Oh no! Lisa and Sam went to the owner and they gave me a solution. Lisa knew that what I really wanted was the Jet Setter LX. Instead of repairing the tub I purchased under its full factory warranty, they called Hot Spring in California and had me a Jet Setter LX expressed for very little cost difference. Lisa, Sammy, Ashlie and the owner have all been so kind and helpful to me. I received service that you only get from "mom and pop" stores, certainly not from a big box retailer. If you are looking for a new tub, Hot Springs builds one of the best! This is my third. I highly recommend Sango Pool and Spa because of the service that I have received both during and after the sell and after delivery.
Dec 24th, 2023

Sep 9th, 2023

Sooo we are first time homebuyers & to make things short our loan team has given us hell the past three weeks! After installing a 6 privacy fence around our inground pool we were told we actually didnt need itwe needed to replace parts and get the pool *functioning properly* again. Six days from closing, Friday June 30th at 4:30 pm (right before 4th of July weekend) Eric quite literally saved the day!! He came out last minute to see what he could do. He had parts replaced & we were good to go within a few hours! He was seriously a lifesaver & we are so thankful!
Jul 28th, 2023

The person overseeing the water testing was definitely unhappy and made it clear to customers that she didnt want to be there. We are new pool owners who need help understanding what to do, and this was NOT the place to go for help. Despite us continuing to go back in hopes of getting a different person who might be helpful, they just push expensive products as the solution to water quality issues. Its obvious that they care more about making money than helping people.
Jul 11th, 2023

I deducted 1 due to the complete lack of response to my request to purchase an inground pool. I just couldn't get a call back. For this reason, I used C&W pools for my inground pool which I love. I Britney! I see her once a week for water testing and all my product needs. She's a joy to work with for this pool virgin. She's getting me into a comfortable routine that keeps our pool balanced and looking fabulous. She pleasant, courteous, and a beautiful soul.
May 31st, 2023