La Quinta Inn & Suites by Wyndham Chattanooga - Lookout Mtn

we stayed here in May 2023 while traveling across the country to Montana. . They were very accommodating. Very close to the interstate for easy on/off access but still quiet enough to not be disturbed by the noise. Our dog, Azilee, was most comfortable.
Apr 12th, 2024

Hotel was very nice! We had adjoining rooms. Rooms were spacious, things looked modern, breakfast was nice too. Would recommend!!! Staff was very helpful and friendly. I would stay there again anytime.
Apr 11th, 2024

It's alright. Kinda dirty.
Apr 10th, 2024

This La Quinta could have easily gotten a 5 star review....but the poor service response ruined it. I travel across the nation for work and usually utilize La Quinta, however I will avoid this facility. The reason for the 1 star review is just the poor response service from management. Specifically their lack of response. I had an issue with my room, the shower did not work at all. Brought this to the General Manager via email and two phone calls with messages. He never responded. I had to complain to Wyndham Rewards just for a response and the response was a generic copy and paste "thank you for your feedback" type of message and didn't actually address my concern. The cost of the hotel (on this particular Saturday) was over $200 and I really expected better customer service. ***Edit: In response to the reply to the owner stating I could have let the hotel staff know while I was there. Hate to break it to you...but I did that. As soon as I discovered the inoperable shower I alerted the front desk staff. Was told I needed to contact the general Manger. As noted above that went no where and I stand by my review.
Apr 7th, 2024

The room I reserved here was kind of nasty. I paid over $200 for a night, the bathroom was moldy, smelled weird, there were hairs stuck on the doors and shower, uncleaned makeup stains on the bathroom counter, it was a mission to turn on the water in the shower (seemed stuck?), and the towels had holes in them.. the mattress had dark stains on it and you could see it through the sheets, and all of our bedding/sheets seemed unchanged and dirty, it had fresh yellow stains/ hair on it. I called the lobby for clean sheets and a blanket and they quickly brought to the room the thinnest, roughest blanket, and it also had holes in it. The area is decent and close to a lot of things, but if I would have known I would have paid extra to stay in a cleaner place. I would not recommend staying here.
Apr 5th, 2024