OYO Hotel Brownsville TN I-40 is located at 110 , Sunny Hill Cove in Brownsville, Tennessee 38012. OYO Hotel Brownsville TN I-40 can be contacted via phone at (551) 271-2456 for pricing, hours and directions.
Why isn't 0 stars an option. I booked through priceline, and that's a whole other story. I paid through priceline in advance. I drive almost 4 hours, and "Anath" at Oyo says he's canceled my reservation, but he'll get me room for CASH only. (Double the price at that). He says that I've been refunded. I call priceline, and it's all lies. No cancelation, no refund. I've got a notice I was checked in - but never was. Priceline is issuing the refund. Sorry, I'm all over the place - I just got somewhere to stay after hours of this situation. And my 11 year old is with me through it all. Anyways, Anath said he wasn't going to give us a room without cash. He lied about cancelation and refund. He said my reservation was irrelevant and insisted on cash. He showed me a random text on his phone that said "process refund" & an affirmative. No name, no number, no email, no reservation ID, nothing - and expected me to believe it. Like I'm an idiot. I mentioned this, and he smirked. Due to the eclipse, no rooms are open - effectively stranding my daughter and I. Priceline was unable to help with that problem. My son called Super 8 in Whiteville, and he opened a room for us due to the situation - he's getting 5 stars in a moment. I might come back and lay this out more coherently once I'm calmer. The point I want to get across (and I read a similar review I unfortunately ignored) this man at Oyo (Anath) looked at a single woman, alone with a little girl, (us) and he LIED about refunding my money, lied about cancelation, refused to honor my prepaid/pre-booked reservation, tried to con me out of cash, tried to double the price, refused to honor the specific room I booked with the garden tub and told me it hasn't been available for months, then laughed and left us stranded because I wouldn't give him a couple hundred dollars in cash PLUS the more than $100 I had pre-paid. Men, don't send your wives or daughters to this man. He's a predator. I wouldn't be surprised if he's a human trafficker and maybe we got lucky enough to escape.
Business Response on GoogleApr 7th, 2024
Hi Jenifer Garrett, We sincerely apologize for the inconvenience caused during your recent booking. This is certainly not the experience we want our guests to have. We would like to investigate this matter further and ensure appropriate action is taken. Please provide us with your booking details and contact information at [email protected] so that we can look into this matter urgently. Once again, we apologize for any distress caused and assure you that this is not reflective of our usual standards of service. Team OYO
Malik Usman on Google
Fantastic
Business Response on GoogleMar 22nd, 2024
Hi Malik Usman,Thank you so much for your fantastic review! We are delighted to hear that you had a great experience with us. At OYO, we strive to provide exceptional service and make our guests feel comfortable during their stay. If there is anything else we can assist you with or if you have any other feedback, please feel free to reach out to us at [email protected] you once again for your kind words and for choosing OYO Rooms!Warm regards,Team OYO
Matthew Allen on Google
Overbooked my room I reserved online. They tried to scam me out of my money.
Business Response on GoogleMar 24th, 2024
Hi Matthew Allen, Team OYO here. We sincerely apologize for the inconvenience you experienced during your stay. We completely understand how frustrating it can be when your reserved room is overbooked. This is not the kind of service we strive to provide.Please be assured that scamming our guests is against our principles and values. We would appreciate it if you could provide us with more details about your experience and how we can make things right for you.For further assistance, please feel free to reach out to us at [email protected]. We are here to ensure your satisfaction.Kind regards,Team OYO
Kane on Google
Excellent service
Business Response on GoogleMar 21st, 2024
Hi Kane,Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with our service. We strive to provide top-notch service to all of our guests.If there's anything else we can assist you with, please feel free to reach out to us at [email protected]. We're here to help!Best regards,Team OYO
David Garcia on Google
Very nice
Business Response on GoogleMar 22nd, 2024
Hi David Garcia,Thank you for sharing your positive feedback with us! We really appreciate it. It's great to hear that you had a very nice experience with OYO Rooms. If you have any further questions or need assistance in the future, please feel free to reach out to our team at [email protected]. We are always here to help!Warm regards,Team OYO
