Subaru Service Center

Awful. Their so-called "certified Subaru technicians" can't diagnose a car without use of the computer. Pathetic to say the least. I went in suspecting damages from bad gasoline. I sat in the lobby for over an hour after the tech took my 01 Forester. When the service advisor came to get me, I was surrounded by the advisor, tech, lead tech, and sales manager. The tech began to inform me that he plugged my car in and the code shown was bad O2 sensor. Until I paid 550 some odd dollars to fix this, the car could not be diagnosed further. I asked if there were no other ways to diagnose the car and was told no, I must first fix the sensor. I explained the car has never had an issue before, this all started directly after refueling. I asked if he had checked the fuel filter(s) or plugs and I was told no he couldn't find anything besides O2. From what I understand he only checked the oil (which I changed last week) and read one code. Upon inspecting my car I saw no indication of any attempts to diagnose at all. Poor management and extreme greed. They do NOT care about the customer. They attempted to charge $550 for an $80 sensor that only took me 5 minutes to change myself, and sent me back out on the road. I went straight to O'Reilly and replaced the sensor. Now my CEL is flashing! Let's not forget the poor man crying and yelling in the lobby because he bought a car there with the extended warranty. Exclaiming to everyone not to do business with them. He stated the vehicle he purchased was severely damaged by one of their techs overtightening and breaking a spark plug causing more damage. He said "They're blaming it on a faulty injector and refusing to fix it because the warranty only covers moving lubricated parts!" He was then escorted out by a very rude and angry red-faced man by the name of Steve, who is the service manager. The whole experience was absolutely bonkers. They obviously don't care about anything but money. I don't plan on going back. UPDATE They called and asked me to come back and they told me to leave as soon as I got there.
Feb 28th, 2023

Aug 22nd, 2022

The had me back on the road in less than a day
Oct 3rd, 2021

Apr 11th, 2021