Verus Healthcare

Apr 9th, 2024

I was very adverse to getting/using a CPAP! Extreme claustrophobia!! Thai presented the information to us in a most calm and comprehensive presentation. Her confidence and knowledge - and answers to my concerns & questions was a turning point for me. She sold me on this adventure!!
Mar 21st, 2024

The 800 number...specifically Krystal, treats senior citizens Horribly over the phone. During a conversation over a part that had been shipped by mistake, she was absolutely horrible to a 72 year old client. She should be ashamed for speaking to a senior like she did. The manager, Brittany, was only slightly better. She promised to listen to the conversation (as they are supposed to be recorded). If this is a "representative" of your company, you should review your practices.
Mar 2nd, 2024

This business isn't sFIRST OF ALL THEIR CALL CENTER SUCKS, BECAUSE YOU CAN'T UNDERSTAND A WORD THAT THEY ARE SAYING !!! AND MOST IMPORTANT, DON'T USE THIS COMPANY.. THEY FAIL TO PROPERLY BILL YOUR INSURANCE COMPANY AND THEN THEY TELL YOU THAT THE COMPANY NEEDS " DOCUMENTATION", BUT WON'T TELL YOU WHAT KIND OF " DOCUMENTATION" AND THEY WILL SEND YOU A BIL !!!! SO BE WARE OF THIS COMPANY !!!! ending the information to the right billing department, and I am being charged !!!!
Feb 1st, 2024

Worse company ever to deal with on billing It was a good company until Adapt Healthcare got involved now its awful. Im miserable dealing with this company. This company sends bills to patients not insurance companies. Then they harass you for payment. Ive been trying since December 2023 to solve an issue and cannot get it solve. My insurance company doesnt receive the bills I receive so they can pay them. Never dealt with a company like this. Their staff is not always friendly some are just rude when you ask questions they say just pay your bill. Just becareful before selecting this company for medical issues. When you call no one wants to try to resolve issue. Adapt just got involved around June 2023 and since December 2023 I get calls, sometimes 2 calls a day, emails, texts and mail about bills they still have not sent my insurance company. Going to be a long 5 years to have to deal with this company. Please truly becareful dealing with this company. If only I had known how they were to deal with I would have found another company.
Mar 5th, 2024