Bank of America (with Drive-thru ATM)

I've been a customer of Bank of America since 2007. I've been to this location maybe 3 times to do transactions and each time the tellers make me feel uncomfortable to withdraw or deposit funds into my account. I just moved to Huntsville Alabama a year ago from Georgia and this is the closest location to me. This location is not welcoming at all. I've considered closing my account if I have to do transactions at this specific bank. FYI I've never experienced anything like this at any BOA outside of this one.
Feb 7th, 2024

Three ATMs help with you rarely having to wait. Last time I was there, I saw a sign that drove through was replaced by an ATM like device; I but use it, so I cannot evaluate how good it is. The bank is well localized and very easy to see from the road. It also has a large parking lot, if you want to walk into the building to talk to a person
Feb 5th, 2024

While going through a very difficult situation involving legal matters, the staff at this location was unhelpful. No one answers the phone when you call so you are forced to go to the location to speak to someone. When that occurs, they give you a card and tell you to call customer service which is automated so it cannot provide any assistance since you need to talk to a real person. When you email the banking staff directly, they do not reply. Overall, BOA provides horrible customer service and I recommend doing business with anyone else. It's been over 3 weeks since I first contacted them, and they still fail to provide any guidance or insight into resolving my issue.
Dec 23rd, 2023

Bank of America does not have Drive Up Tellers at this branch. Only ATM's outside. Also inside was a long line with only 2 tellers.
Sep 10th, 2023

RACISM!!! Never wrote a bad review in my life. But I will give a 0 star if I could. The cashier Mary was being very unprofessional and RACIST. I needed to get a check this morning and wrote down the amount needed for safety reasons. When Mary saw the numbers, she asked if I wrote them in my language (assuming my ethnicity based on how I look). Then she wrote down the numbers again and said See this is right, yours is wrong. After this, she yelled out loud the amount I was getting for some unknown reasons which made it audible to everybody in the bank. I felt really bad and unsafe after I walked out of the bank. I have never experienced racism in my life and will never go to this bank anymore.
Jun 21st, 2023