Lewis and Clark Ford Lincoln

Mar 28th, 2024

I was very happy for the way they took care of the servicing of my car.
Feb 22nd, 2024

I wish I could give a 1/2 star. At start of covid I went in to request a claim for the "chrome" plated running boards. Still in warranty. That started an epic journey that never got resolved. Emails, phone calls, calls to Detroit. Detroit would never let me talk to warranty service. Somehow it was reported truck was in an accident, so they had no responsibility. Pictures were taken originally, no accident damage. I think someone made it up to deny claim. That's fraud. I couldn't count the calls (50+) emails (50+). I just gave up. Like they hoped I would? Both dealer and corporate at fault. Just a miserable excuse for service. I've had 5 star service in SF when I lived there. Now I drive there for any repair. And buy me trucks in SF.
Feb 16th, 2024

Great job, finished ahead of schedule.
Jan 28th, 2024

I recently drove 4 hours to looks a used Ford Explorer at this location. I met with the salesman and went for a test drive. I asked is they had service records and they did not. I visited with the sales manager about this. I suggested a car fax. He pulled a car fax and still no records. I was then brought to the lobby to wait. I asked my salesman if I could look at it again. We went outside with the keys. When we got to the vehicle another couple were looking at it. The keys were passed off to the other salesman. I asked my salesman if a deposit would hold this car. He said yes a deposit will hold it being I was first. I wrote the check out and tried to give it to him. I was then told they couldn't take my deposit being as someone else was in the car. I walked out . The car was sold to the second customer.
Mar 5th, 2024