Chamber of Commerce

      Bluepeak

      ( 98 Reviews )

      Bluepeak
      • 5009 S Western Ave Unit 200
        Sioux Falls, SD 57106
      •   888-975-4258
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      Hours

      Thursday:
      8:30 AM - 5:30 PM
      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      1.9 - (98 reviews)
      20
      4
      0
      1
      73
      Read Our 98 Reviews

      Chamber Rating

      1.9 - (98 reviews)
      20
      4
      0
      1
      73
      › ‹
      • Ricky Scott

        Today my internet is not working. I cycled power on the modem and router but still no internet. I called Bluepeak tech support, he tried a couple things on his end, we cycled power together, he could not resolve the problem, and said he will have a tech come out on Monday afternoon between 1 and 3pm (today is Saturday and that would be Monday). I explained I run a small business and really can't be down that long. I asked if he could do some ip troubleshooting and he said he does not know how to ping, or tracert, etc. I asked if he could transfer me to a higher level of tech support and he said no, just the tech on Monday. The call ended and I asked myself... what if I ran a restaurant, the business was full of customers, the POS needed internet to run payments, Bluepeak was my internet provider, and I would be down with no Bluepeak support. I am not very happy with Bluepeak right now. I do run a small business. I generally use my weekends to do invoicing, bidding work, sales tax, etc, and so Bluepeak is not helping me right now.
        Apr 5th, 2024

      • Channing Bartels

        Stop.
        Mar 30th, 2024

      • Kate

        Today, I spoke with Caleb at customer service to ask questions about my bill. He was professional, courteous, and pleasant. Thank you, Bluepeak for being easily accessible and willing to help me out!
        Mar 26th, 2024

      • Carlos Villarreal

        DO NOT USE THIS PLACE FOR YOUR WI-FI. I have had issues every month with their so called autopay and then they randomly take 3 times the amount of my bill out of my account for absolutely no reason. Pam and Lisa are no help at all so ask for someone else if you can!
        Mar 24th, 2024

      • Gary Heater

        I just found out today that my wife informed me that she and another company discussed Bluepeak. She explained the situation to them about what happened, so Bluepeak gave me the wrong email and I was unable to make a payment. I called Bluepeak to inquire, and they asked for my account number. I explained that I didn't know the number, which caused confusion. As a result, I have decided to return the equipment and not be responsible for the $513 charge, as the incorrect email was provided. I have informed my wife that we will not be using Bluepeak's new service due to their dishonesty and deceptive practices.
        Mar 19th, 2024

      Read Our 98 Reviews

      About
      Bluepeak

      Bluepeak is located at 5009 S Western Ave Unit 200 in Sioux Falls, South Dakota 57106. Bluepeak can be contacted via phone at 888-975-4258 for pricing, hours and directions.

      Contact Info

      •   888-975-4258

      Questions & Answers

      Q What is the phone number for Bluepeak?

      A The phone number for Bluepeak is: 888-975-4258.

      Q Where is Bluepeak located?

      A Bluepeak is located at 5009 S Western Ave Unit 200, Sioux Falls, SD 57106

      Q What is the internet address for Bluepeak?

      A The website (URL) for Bluepeak is: https://mybluepeak.com/

      Q What days are Bluepeak open?

      A Bluepeak is open:
      Thursday: 8:30 AM - 5:30 PM
      Friday: 8:30 AM - 5:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:30 AM - 5:30 PM
      Tuesday: 8:30 AM - 5:30 PM
      Wednesday: 8:30 AM - 5:30 PM

      Q How is Bluepeak rated?

      A Bluepeak has a 1.9 Star Rating from 98 reviewers.

      Hours

      Thursday:
      8:30 AM - 5:30 PM
      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM

      Ratings and Reviews
      Bluepeak

      Overall Rating

      Overall Rating
      ( 98 Reviews )
      20
      4
      0
      1
      73
      Write a Review

      Ricky Scott on Google

      image Today my internet is not working. I cycled power on the modem and router but still no internet. I called Bluepeak tech support, he tried a couple things on his end, we cycled power together, he could not resolve the problem, and said he will have a tech come out on Monday afternoon between 1 and 3pm (today is Saturday and that would be Monday). I explained I run a small business and really can't be down that long. I asked if he could do some ip troubleshooting and he said he does not know how to ping, or tracert, etc. I asked if he could transfer me to a higher level of tech support and he said no, just the tech on Monday. The call ended and I asked myself... what if I ran a restaurant, the business was full of customers, the POS needed internet to run payments, Bluepeak was my internet provider, and I would be down with no Bluepeak support. I am not very happy with Bluepeak right now. I do run a small business. I generally use my weekends to do invoicing, bidding work, sales tax, etc, and so Bluepeak is not helping me right now.

      Business Response on Google Apr 6th, 2024
      We sincerely apologize that you experienced service issues over the weekend and were not satisfied with the level of support you received. We would be happy to investigate this matter further and address it with you. Please send us an email at [email protected] so we can continue this conversation and assist in resolving any concerns you may have regarding our support team.

      Channing Bartels on Google

      image Stop.

      Business Response on Google Apr 1st, 2024
      We're sincerely sorry to hear that you are not happy with our support team or our service. Our goal is to make sure that all of our customers are satisfied with our services or support team and when we fall short of that goal, we certainly want to talk about this and resolve any issues you've had. Please send us an email at [email protected]. In this email, please include your full address, so we can locate your account resolve any issues you may have at this time.

      Kate on Google

      image Today, I spoke with Caleb at customer service to ask questions about my bill. He was professional, courteous, and pleasant. Thank you, Bluepeak for being easily accessible and willing to help me out!

      Carlos Villarreal on Google

      image DO NOT USE THIS PLACE FOR YOUR WI-FI. I have had issues every month with their so called autopay and then they randomly take 3 times the amount of my bill out of my account for absolutely no reason. Pam and Lisa are no help at all so ask for someone else if you can!

      Business Response on Google Mar 20th, 2024
      We're sorry to hear that you experienced some issues with our Autopay system. We understand your concern. We are currently reviewing your account with someone else in your household via email and hope to have someone reach back out to her today.

      Gary Heater on Google

      image I just found out today that my wife informed me that she and another company discussed Bluepeak. She explained the situation to them about what happened, so Bluepeak gave me the wrong email and I was unable to make a payment. I called Bluepeak to inquire, and they asked for my account number. I explained that I didn't know the number, which caused confusion. As a result, I have decided to return the equipment and not be responsible for the $513 charge, as the incorrect email was provided. I have informed my wife that we will not be using Bluepeak's new service due to their dishonesty and deceptive practices.

      Business Response on Google Mar 24th, 2024
      We sincerely apologize for any confusion regarding your account. We would be more than happy to look into this for you. Please send us an email at [email protected] so we can help resolve any billing issues for you.
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      Overall Rating

      Overall Rating
      ( 98 Reviews )
      20
      4
      0
      1
      73

      Write a Review

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