McDonald's

My favorite combos are big mac fries coffee clean and clean restrooms great service.
Apr 8th, 2024

Went thru the drive thru on Friday last week to get the "buy one get the other for $1" special. Big Mac & Fish Sand. Was told they were no longer offered in the special. ??? It was on the menu board. If it's on the menu board it had better be sellable. Otherwise mark it out, take it down or at least put a sign up. They weren't out of the product - just didn't want to offer. With McD already in the hot seat for price gouging, that sort of thing just didn't set well. We went to the competitor for our dinner.
Apr 3rd, 2024

Had to go this morning because bagel sandwiches are back! Line moved fast and my order was correct.. can't ask for more!
Mar 31st, 2024

Mar 18th, 2024

Have been going to this McD location since 2014. A group of Baby Boomers meet every Wed for coffee, had always been at this McDonalds and enjoyed it a lot until the dreaded Kiosk was installed and our satisfaction evaporated into thin air. First, it was a steep learning curve for some; we had to ask employees to assist us. Then it got a little easier because an employee was usually close by. Finally the employees were all behind the counter and if we needed help we had to go to the counter and get the attention of an employee and ask for assistance. Several times we were told that the employee did not know how to use the kiosk! WHAT??? Does it seem rather insane to you?? Well, it did to our group. The process was NOT smooth. We tried, we really did, to keep coming back but it just wasn't the same friendly, easy, breezy process of ordering, enjoying our food, having a manager come around to see how things were. So we started meeting somewhere else for koffee. A couple of the folks wanted to go back to McD because it was "cheaper", which it is not, depending which establishment you are at. But we went back today because there were 2 folks who really wanted to. Again, the process was irritating. At one point this same day an elderly gentleman entered the McD and went to the kiosk, stood there looking at the screen without doing any selecting and seemed to be confused. One of the ladies in our group walked over to assist him with placing his order. He wanted a buy-one-get-one sandwich and neither the gentleman nor the lady from our group could choose the item. Turns out it was only via the app; guess what, the gentleman did not have the app. So, he had to go to the counter, which turned out to be another process. Very frustrating. Personally, I think McD made a pretty serious misktake taking the "human factor" away from their establishments. We used to enjoy the friendly staff who greeted us weekly. Now, it seems no one has time for the customer, let alone the "satisfaction" aspect of the experience.
Mar 23rd, 2024