CorTrust Bank

Up until a few weeks ago, both myself and my parents have been banking at Cortrust for over 20 years. In the last three years this branch has turned from a trustworthy client orientated bank into a conniving bank. The VP Heather is not transparent with clients. If she is caught lying she will gaslight clients and attempt to cover up her mistake. Until this branch holds itself accountable for its mistakes and puts the clients first, I can't recommend their services or conduct business here.
Feb 28th, 2024

May 6th, 2023

May 2nd, 2022

I can see why your bank has such a low rating, if the incredibly rude and horrid man my husband & I just dealt with at your branch in Aberdeen, South Dakota is anything to go on!! I wish I'd gotten his name, for he needs a lesson in customer service and manners and just plain human decency & consideration! I worked in retail and with the general public for over thirty years and I have NEVER known a customer service rep, banker, or business man or woman who would EVER treat anyone including a possible new customer that way!! Anyone who did would have been fired! Instead of simply asking or telling us to please park our RV in the street instead of your parking lot, he lit into my husband (vocally) as if wed committed a hideous crime and were something slimy beneath his feet. He didnt even ask us if we were customers or planning on doing business with his bank.
Sep 28th, 2021

Sep 5th, 2021