Chipotle Mexican Grill

Every time I place an order online not only is it not ready on time but there looks to be only one employee working. Also, they also always seem to be out of multiple items hours before closing. I wish chipotle would implement a way for employees to indicate when theyre out of something on the app because theres nothing that can be done to recover points if you use them.
Apr 9th, 2024

Arrived at 12:57 PM. Got my food at 1:29 PM. The young lady on the line was working extremely hard. She had a lined wrapped around Chipotle and was the only person working it. The lady at the cash register did not help the lady behind the line. She just stood at the cash register although the restaurant had a huge line. Absolutely horrible customer service
Apr 7th, 2024

I would not recommend ordering on the app and then picking the order up at this location. If youre going to eat here, you need to go inside and order to make sure they are not out of ingredients. They are often out of items and once you have paid on the app, especially if you are using rewards for an item, there is no refund if the item is out of stock. There is no refund period inside the store if you order on the app. This usually happens with chips. Tonight I ordered on the app and the guy working the counter stated they were out of chips (as usual) and that they were out of other things as well. He stated that if something was not in the order then they were out of it. I did not realize exactly what this meant until I got home with the order and realized they gave us tacos with just the steak and a spoonful of rice, and a soggy bowl of rice, sour cream and a small amount of beans and shredded cheese. This was just like a boat of sour cream rice soup and I had to throw the entire order into the trash. This was at 10:00 pm, which is indeed later in the day, however this store does not close until 11:00 pm. Either way, I probably wont return to this location, despite it being very convenient.
Apr 5th, 2024

The portion was good and the taste was great Vegetarian options: Lime rice, black beans, corn relish, tomato salsa, lettuce, pepper and onions, chips
Apr 2nd, 2024

You can tell theres a total lack of management here. One kid working the line and the cash out. Chipotles everywhere are going downhill fast. Literally havent been to a clean one in years.
Mar 29th, 2024