Redline Powersports - Sumter

Trace was great! Very dependable and made sure I was satisfied through the entire process
Feb 21st, 2024

Very helpful.. they hurried and got my sidebyside really quickly .. salesman was very helpful and friendly
Feb 11th, 2024

Place was ok while buying the bike. Was charged a reconditioning fee and had the bike delivered to Virginia. Bike showed up with a dead battery and the right rear turn signal had fallen off. I text the GM Parker about the issues and he never responded. If youre going to charge a reconditioning fee for a bike make sure everything is checked and working properly dont just charge for it. If youre from out of town I wouldnt buy a bike from this dealership..The finance manager was good to deal with but not the GM. Had the bike almost 2 months and still dont have the tag and registration.
Feb 10th, 2024

Visited place yesterday and was greeted by a salesman at the door who very asked politely if he could help us. We responded by saying we needed to speak to the service dept. issue is we purchased a side by side from them in 2022 and we can not get it started now. Service manager (I assume he was the manager and in respect I will not mention his name.). He then asked several questions and we answered all. He then very obviously questioned the validity of the fact we even purchased this brand at there location. ( with this saying, this was the third side by side unit we purchased there in the past 8 years. Bottom line here is he told is to drop the unit off and he will attempt is find the issue but also was very rude and clear they probably will not be able to find the problem. Then he became rude by raising his voice and down playing this unit due to his inability to purchase replacement parts from China. ( which we understand.). The problem on this unit is fuel is not being distributed from the fuel tank which I conveyed to him. Then he goes into a raised voice and stated thats another thing, he will not look at the unit because non-experienced people putting wrenches on things and then bringing it there to fix there problems. At that time I began to raise my voice and said, I only took the clamp off the fuel line and tried to start it to see if there was fuel being pumped from tank. He then gave a smirky smile and said , drop it off and we will look at it but he added, he has been there since Oct and he just received a part from China he ordered when he started. Not sure why he added that statement. In closing, we walked out the door, and said to one another. What a terrible representation of service for this established business. I understand GOOD employees are very difficult to find in todays world, but , is this the type of person you want to handle your service dept? We will try elsewhere for our repair!
Feb 20th, 2024

Even though I live 5 minutes from MB Redline, I perfer working with the Service Dept in Sumter. The Manager Chuck is top notch, and is always available with information about your vehicle. Exceptional Customer Service is worth the drive to Sumter from Myrtle Beach...
Jan 17th, 2024