PNC Mortgage

Chose PNC because of the ease in opening an account and I love the virtual wallet but the customer service at this location is very poor. The teller never really seems interested in actually helping you, she speaks to you in a nonchalant and almost demeaning manner. Ive never had any issues with the bank but the way Ive been treated when I have to go into this branch makes me hate banking here
May 21st, 2023

This deserves zero stars. When I opened my account, via phone, I told them I am disabled and had to do everything online and via mobile deposits. I was not told mobile deposits had a monthly limit. So I had to mail in a $10 check deposit. However, because they refused my e-mailed signature card and couldn't find the original mailed-in copy, they froze my account, bounced two paid bills, and overnight MAILED BACK the $10 mailed-in, deposited check. When I called customer service, (On a Saturday) I was told that they couldn't open my account until Monday, over the phone. But if I went to the branch, on Saturday, in-person, and provided ANOTHER signature card, the branch could open my account. So I hired a taxi, went to the branch, from Lancaster, did ANOTHER signature card, and the branch REFUSED to un-freeze the account despite RECORDED phone calls with this commitment AND refused to deposit the $10 check. I met with Sandy, the manager and spoke with Melissa, Sandy's manager. Both REFUSED to show integrity and honor the phone center commitments. Neither can spell C-U-S-T-0-M-E-R S-E-R-V-I-C-E or C-L-U-E or I-N-T-E-G-R-I-T-Y if I spotted them the consonants, vowels and brought in Vanna White to touch the letters! Sandy and Melissa should be F-I-R-E-D!!!!!
Sep 4th, 2021

Horrible costumer service at this branch. No one know what they are doing and then is the costumer fault. They don’t know how to send an international wire transfer and now they have my money on hold for weeks and no one knows about anything.
Jul 8th, 2021

Nov 2nd, 2020

Jul 8th, 2020