Journeys

Nice selection of shoes. Great customer service!
Mar 10th, 2024

Asanti and Nevi I am so grateful for these two to come in all the way from Charlotte, needing a pair of shoes to match a particular outfit. These two went above and beyond, and even found the shoe that goes better than what I couldve imagined. Thank you both for amazing service
Mar 8th, 2024

Customer service was spot on, considering I was shopping on Black Friday! However, we did not find what we needed and therefore we did not purchase anything.
Dec 24th, 2023

Found what I needed. Was better stocked than vans or Nike outlet.
Jan 20th, 2023

I forgot to do this review last month. TLDR: The staff (Lillian, Max, and unknown phone customer service rep) were great, but the company's communication/ notification methods and refund /exchange policy was lacking. The refund procedure was frustrating because they only had the options of sending a check or going in store which may seem standard except for the fact that you can place orders via phone. So, why can't my refund be conducted the same way? The order was placed in store on January 19th, 2023. I was advised to expect my order within 7-10 days making the receiving date approximately the 26-29th, give or take 2 days because of the weekend. I checked online a few days after ordering and it showed my order was received and processing. I called the store about a week later and asked if they had an update. I hadn't received any notifications, and I was in the area but couldn't go online at the time. Lillian told me I have to go online or call customer service. I went online to check the order status on the 28th and the site showed my order was cancelled with no further explanation. I went back through my emails to see if I had missed a notification, but I hadn't received anything (nothing in the junk, spam, or trash either). I called customer service to get an explanation of what happened. They informed me the order was cancelled because they ran out of the shoe. I had asked why I hadn't gotten any form of notification and she discovered that none of my contact information was listed. This was odd because I distinctly remember the associate not being able to even input the order without inputting or verifying my information. The system wouldn't let her progress without it. I asked how I would have been notified or refunded if they didn't have this information, but I didn't get an answer. The representative then told me they had another size back in stock but when I asked if they could just supplement that size instead of refunding my order she said it couldn't be done that way. I would have to make a whole new purchase which I could do with her over the phone. Refunds were only available in store or in check format (mail). Purchases could be done in store, phone, or online. I opted to do the refund in person and the representative said they would reach out and inform the store manager that I would be coming within the next 2 days. I called the store on the next day and she advised she was not aware of anything and no one communicated that to her. She took my information and said she would call me back. She called me back but I advised her I couldn't make it that day. I called the next day and I went after work. Honestly, think I scared Max's coworker because of how tired and apathetic I sounded when she asked how I was. Though none of it was directed at Max I can understand how it came off. Her coworker asked if she would be ok and Max was very kind and said she was fine and acted like she didn't understand why they were asking. I appreciated Lillian for having the information ready and for passing it on to her coworker Max when I came to do the refund. Thank you, Max for being professional despite my outward appearance and disposition. Journeys had still sent me a check with my name completely misspelled, despite opting for the instore refund. I shredded it after I confirmed the instore refund had gone through.
Mar 4th, 2024