TownePlace Suites by Marriott Charleston-North Charleston

My husband and I stayed here almost 4 months. They have the most friendly staff ever the front desk treats you like family anything you need or have an issue with they are right on top of it making sure you enjoy your stay. They have an amazing breakfast every morning as well as Mon thru Thursday they serve dinner and drinks including wine and beer. The staff that works in the dining room is amazing everyone is very friendly. Free laundry awell. I would most definitely recommend this hotel.
Feb 29th, 2024

My recent stay at the TownePlace Suites Charleston-North Charleston was unfortunately marred by some unexpected and frustrating issues. Firstly, my credit card was charged a full week before my arrival date, which has never happened to me as a Bonvoy member in the past. This early and non-transparent charge caused unnecessary concern and inconvenience. Secondly, I was unable to make any updates to my reservation online or through the app, something that has always been possible up to 72 hours before check-in at any other Marriott properties I've stayed at. This lack of flexibility significantly limited my ability to manage my plans effectively. These unexpected hurdles significantly detracted from my overall experience at the TownePlace Suites Charleston-North Charleston and fell short of the standards I've come to expect from Marriott. I kindly request that you investigate these issues and ensure that other guests do not encounter similar difficulties in the future.
Jan 16th, 2024

Ms.Theresa was wonderful polite and knowledgeable! She made our stay so comfortable and easy. We will definitely be back and we will be looking forward to seeing Theresa at the front desk with her gorgeous smile . Rooms: Great rooms Nearby activities: Mall
Jan 9th, 2024

Jan 5th, 2024

We stayed here on Monday, December 11, 2023 in room 218 and wish we hadnt. From first appearance the bedroom looked clean until we got a close up on the bed. The bed trim had stains on it that looked like seminal fluid. After reviewing the bed sheets I noticed a stain. We asked front desk for a new fitted sheet. We went downstairs to retrieve it and found it sitting on the counter with no guest service staff there to apologize for the inconvenience of having to change the sheets. When we pulled back the covers the bed cover had brown sweat and old semen stains. To make matters worse, there are roaches in the room. Lastly, the towels and wash clothes are worn out and thin. If you make a mistake and wash too hard it would tear the cloth in half. This hotel needs to hire an exterminator, change their bed covers, vacuum in between the gaps of the bed to remove hair and dust, buy new towels and bed linen. Needless to say WE WILL NEVER STAY HERE AGAIN!
Jan 2nd, 2024