COACH Outlet

Apr 1st, 2024

I would rarely do this because I truly love most Coach products, but the service at this store is truly terrible. As a frequent, sometimes weekly customer, I would think that I would be recognized and greeted accordingly. While I have never expected to be treated differently than others, I would expect that the stores employees would recognize someone who has purchased over 20 bags or backpacks from that store alone! Instead, it is almost a chore to get the employees off their phones or to disengage from their conversations in order to help. Today, however, was the straw that will cost Coach a long time customer. We have long used your military discount with a son currently in the military, and have never had an issue. Today, however, your manager (Kim) chose to rudely inform us that this was NOT the stores policy (it was clearly stated on your placard that we qualified) and that this should never have been done for us in the past. Never once has ANY manager made any effort to greet us, or thank us for our business, but today she chose to rudely inform my wife of the policy in a way that was embarrassing and completely unnecessary. It made us feel cheap and unappreciated and could have been handled more appropriately. For a company trying to model itself as a luxury or upmarket brand, you have a lot to learn about customer loyalty and how to treat your guests. Unfortunately, you have gotten the last $350.00 you will ever get from us. Im utterly disappointed in this store and the brand. .
Feb 21st, 2024

Jan 30th, 2024

Jan 19th, 2024

Great deals my lady and kid loved their bags
Dec 25th, 2023