Sloan Appliance Repair

Apr 10th, 2024

Twice rescheduled the service appointment due to technician being sick (totally understandable - but twice? That too 3 weeks apart?). Third time I was told the tech would come out on April 11 - to which I asked if alternate date was available. Got response that the alternate date is not available and the tech must come on April 11 (how cute). Called Whirlpool right away and switched the repairing party. And no amount of "response from owner" is going to right this - people have to take time off from work to be at home for the visit, so would be good to be appreciative of time.
Mar 28th, 2024

Typical 2024 service company. Terrible customer service, technician's that can't fix the problem, etc. Long story short, bought a new refrigerator and it was broken during delivery (not Sloan). Told to call GE to have refrigerator replaced and this process led me to Sloan. Call them, waited for parts, finally get the part in and it was damaged. Technician wanted to install damaged part, we told them no, had to wait for another part. Part finally comes in, technician comes out to install, admits he had never done this type of repair before, admits he broke something during repair and has to schedule another service visit. We have to wait for the third service visit and parts to get delivered. Finally get our third service, same technician comes out, fixes the refrigerator and leaves. Well, he didn't fix the refrigerator and when my wife called him after checking (about 1 minute after he left) he said he couldn't come back and we needed to make another appointment. Mind you, when he left, we were still in our service window. So, he left with time left on the clock, the problem wasn't fixed, and he didn't come back. So, I called the next day to the company and asked to speak with a Supervisor, in which I was told I would get a call back the same day, that never happened. This was five days ago. So, now I have to pay to have my brand new refrigerator fixed because this company is garbage.
Apr 6th, 2024

Not a very good customer experience.
Mar 19th, 2024

I have a one month old refrigerator that whirlpool warranty dept. sent to them for a repair. They gave me a Monday apt. They called and said they had no availability and moved me to Thursday. Then, while I was waiting for the repair person to arrive, I called as they did not show up and they had cancelled my appointment stating I had no warranty and the one month old (purchased with receipt from Lowes) was not being serviced. DO NOT TRUST THEM. Whirlpool was surprised at their response.
Mar 7th, 2024