South Island Public Service District

Oct 30th, 2023

Water turned off without any warning by phone or email. Late warning by mail was sent in immediately- After loss of water, bill was paid by phone. I left the faucet turned on and water damage ensued when turned back on prior to my awareness.My fault, but a little common sense by the South Island water district could have avoided the problem. This was only incident in previous 12 years. Manager should be reprimanded for initiating situation.
Oct 12th, 2023

I pay my water bill on time monthly online thru my bank. There was a problem with my November payment going thru. I recorded a payment for the late month and the current month on my bank service. SIPSD cut my water service 4 days before they received my check. I had no notice prior to this happening. They said they called but they had on record a wrong number which didn't function. They said they emailed me but if I didn't receive it, it probably went to spam. When I went to remedy this, I was told Pass due amounts must be paid within a month. How was I supposed to know this? The bill with the past due amount made no mention of a timeline. Why isn't there a date noted on the bill with the pass due charges when your water service will be turned off?
Mar 16th, 2023

Treated horribly by office personnel. They were disrespectful, confrontational, and unprofessional. Of course when you are the only ones who supply an essential service I guess you dont have to treat customers in a way that they would choose your service again in the future. Just very disappointing, every other experience in moving here has been a good one.
Dec 31st, 2021

Nov 16th, 2020