Beach House Boutique Vacation Rentals

Sep 11th, 2022

We had an overall disappointing experience with our March rental and this company. First off, they rented a house where directly across the street, looking out our bedroom windows, was a row of houses being built. They made no mention of this whatsoever on the listing and they knew full well construction was happening as we found out they manage a large number of houses within the small subdivision. Their response when I raised concerns upon arriving was "its in your rental agreement that they aren't responsible if construction is taking place" which is a poor response. If they know there is construction, which they did, it should be disclosed, period. Between construction noise, the dust and construction vehicles parked all over the street, it was not relaxing. We went out on the decks to find a thick layer of pollen all over everything. I'm not talking about a few days worth, I am talking a week or two. they sent someone out to wipe it all down the day after I contacted them. We ended up hosing off the pool deck and pool furniture ourselves on the first day so it could be used. The pool temp was not set to an appropriate temperature so we had to wait two days before it was warm enough to get in. The Internet never worked and they wanted me to conduct a speed test and troubleshoot to no avail.We never had proper working Internet. The house was poorly insulated and the windows cheap to where you could hear two people talking at normal levels when in the pool. We couldn't watch TV nor hang out on the main floor in the evenings because even at a low level/volume, the TV sound and us talking travelled directly up the staircase and you could hear it clear as day in the bedrooms. Not conducive when you have small children sleeping. Lastly, the rental house next to us and three houses across the small pond all had parties every night which are not allowed yet they don't enforce - I'm talking well over 25 people at the houses across the way and there were 40 people in the house next to us (the family that rented the house told us this count - they were hosting a reunion/birthday party for the mom) during their nightly parties. One of the houses was partying past 1am on our last night there. They asked for feedback which I gave them yet via the survey emailed yet no one has reached out to me from the company so either they don't read their surveys or don't care about customer service at all. Hence the google review now. I assure you we won't use their company or rent in that neighborhood on HHI again.
May 5th, 2023

Jun 15th, 2021

Nov 4th, 2020

I am the owner of a house that Jennifer and Candice manage and I have found them to be very responsive anytime I call. They do a great job of taking care of house issues as well as guest concerns and questions.
Aug 3rd, 2020