Hilton Greenville

Apr 9th, 2024

Apr 1st, 2024

First we were told there was a pool. We were all prepared to swim and then told that oh Expedia has that and they no longer use their pool. They did not even offer any type of financial relief for that and the room wasn't worth the price. Second the beds were only full, not Queen who does that? Lastly, to add the cherry on the top.What we went to check out.They charged $6 a night to park at the hotel. Granted, I use Wikipedia and they promised both the pool and the queen-sized beds. However, I was told that they were aware that Expedia was misleading their customers and yet they still allow them to book rooms for them. That falls on them. I would not recommend this hotel.
Mar 31st, 2024

Was double charged for my room. Two different prices. Called the hotel after catching the extra charge on statement from bank. The hotel showed both charges and confirmed my stay in one room. Was told that I would have to wait for the person in accounting to arrive to clear this up, called later that day due to no call back. Was told she was busy with a customer and would call me. Still no phone call. I have called my bank to dispute the charge. How does this happen? Was made to feel like I was an inconvenience the moment I walked in. I have never, not received a receipt paper or email from a hotel. Will call again tomorrow. Noteworthy details: Poor customer service
Mar 30th, 2024

A Hilton Hotel that does NOT want to be a Hilton Hotel. It is clear to me that this hotel faced great financial strain and is attempting to nickel and dime at every corner. Firstly I want to preface that I am a lifetime Hilton Diamond ive stayed in the best and worst Hilton hotels across the globe. Firstly upon arriving they charge $6 for parking in an unsecured lot, a money grab but fine whatever. While overall my experience was satisfactory, I encountered an issue during my visit that left me feeling quite embarrassed and disappointed.During my stay, I availed myself of what I understood to be complimentary continental breakfast per the Hilton app and per the terms of my booking. However, upon accessing the buffet I was surprised asked to pay $15 per adult and $10 per child for breakfast. This came as quite a shock to me as I had assumed it was included in my stay.I approached the front desk to inquire about the discrepancy, and after some discussion, it was confirmed that indeed breakfast was no longer complimentary and that they did not know why it showed like this in the Hilton App. The realization that I would be charged $60 for a mediocre standard continental breakfastscratch that less that continental breakfast left me feeling embarrassed and actually quite disappointed. The breakfast consisted of eggs, bacon, grits , juice, stale cereal and stale pastries. For that amount we could have had an entire spread at the local Cracker Barrel. Ive been to many pay to eat Hiltons that charged just as much but included a real breakfast omelets waffles etc. As a loyal customer of Hilton, I have always appreciated the high level of service and attention to detail that your brand is known for. However, this experience has left a sour taste in my mouth and myself nor the organization will support this particular location. This location does not keep with the finest traditions of the Hilton brand, even as simple as providing water to tiered guest at check in. They force you not to be able to use the app and you must visit the desk at check in defeating the whole point of requesting the check in/key in the app. So many things I could say about this location. In the end if you want to be a Hilton you should keep with the finest traditions. If not, sell, rebrand, or do what you have to do, but do not tarnish the Hilton Reputation.
Apr 1st, 2024