Pottery Barn

My husband and I have bought many items from the Pottery Barn store located in the Haywood mall. Some of those items were bought online and then shipped to the Haywood store. Every encounter we have had with the staff has been unpleasant. Isaac is the exception. He has been great, but if he isnt there then I would not bother. If you are looking for kind and helpful workers, look elsewhere. They are pretentious and act as if the customer is a burden. We will not be buying anything else from the Greenville Pottery Barn.
Mar 8th, 2024

If I could give less than 1 star I would. Pottery Barn quality has gone in the toilet, what they have in store is not what you will receive when you order. Customer service is basically non-existent and trying to speak to someone gets you the non-stop run around. Again, you will get better quality at any furniture store or even Wayfair for that matter. Whatever Pottery Barn used to be, they aren't anymore.
Mar 3rd, 2024

This was the WORST experience I have had shopping in a very long time. The staff at the register were nasty and acted like they were gods gift to earth. We ask if they would be able to look up our pottery barn card and she responded I mean if you buy something and then proceeded to talk to my mother in the most demeaning way when we asked if they would look for more inventory that was not on the floor. That small interaction lost the store an easily $200 sale. Good luck keeping this business afloat with employees who treat customers like trash.
Feb 10th, 2024

Nice to see this is still in the mall. It would be great if they had the space to show more products, but they are limited. Still nice that they have a footprint here. I did here that they may be moving out..... If they do, I hope they stay close to Haywood Mall.
Jan 21st, 2024

We have purchased multiple pieces from other Pottery Barns and have never had as much miscommunication and poor quality as we have experienced with the Greenville Pottery Barn. We placed a large order with this company. Of course we must pay up front for ALL of the items, whether we have received them or not. They do not credit returns like most other retailers. There is a waiting period before they will issue a credit. Further the staff that we are dealing with have not been helpful with design changes and have snubbed us. We are disappointed because our last experience was terrific. There are other furniture retailers who would be happy to have your business. Think before you shop here.
Jan 15th, 2024