Home Services at The Home Depot

May 21st, 2021

Terrible service from the appliance department. We bought a fridge during the labor day sale. We brought it home & unpacked it to find it had a HUGE dent in the side. We called to see if we could exchange it. They told us we could return it or get 10% off. Then tried to charge us another $80 to have someone pick it up. They weren't willing to help us find the same model at another location, weren't apologetic for giving us a damaged fridge, & over all just have been shady & rude. They've treated us as if, us buying this damaged fridge was our problem. I do not recommend at all. Very very disappointed.
Oct 1st, 2017

I have had an issue with getting a recent floor installation repaired. 4 months have gone by and I am left with no flooring on my stairs, just raw wood. The flooring subcontractors have been awful and Home Depot has nothing to rectify the situation.
May 22nd, 2017

Beware!!!! Beware!!! Purchased a entry door unit (that includes the door,sidelights) cost several Thousands Dollars. A few months ago that was factory defective and the manufacture has agreed to replace the door. Now the new door has to be installed and the other door uninstall but I am being Told I will have to pay several Hundreds of Dollars to uninstall and reinstall I have already paid to have the the First door installed and feel very Strongly that I should not have to Pay these charges again since it is A Factory defect and the door is not even 6months old!! Seems to me Homedepot is more concern with making money then taking care of good customers!!!! When customers are dissatisfied and are forced to keep faulty products because they will not honor their service commitments !!!
Oct 23rd, 2015