River Town Auto Repair

Apr 3rd, 2024

Had a problem know one could figure out I was just adding part turn out they figure it out gas line problem wasn't getting enough pressure..
Mar 19th, 2024

I recently took my car to Rivertown Auto Repair for a routine oil change, and it turned into an ordeal that exposed their incompetence and disregard for customer service and vehicle care, and serves as a stark reminder of how a lack of knowledge, professionalism and accountability can not only damage a vehicle but also erode trust in a business. Firstly, the service took an inexplicably long timeover four hourswithout any communication from the staff. This lack of courtesy was just the beginning. Upon leaving the shop, I immediately noticed my car making a loud 'whirring' sound (Which I called them about while I was driving home), followed by a low oil warning the following week. Upon taking it to a different, authorized service center for my car, I was shocked to discover that the oil pan plug had been overtightened, stripping the oil pan threads and breaking the plug seal, leading to all of the oil leaking out of the car, and requiring a new oil pan. Additionally, multiple sensors were left disconnected after the service, impacting the vehicle's performance (and producing the noise mentioned earlier). When I attempted to discuss these startling issues (including the resulting required repair) directly with the owner of Rivertown Auto Repair and give him a chance to offer a solution, I was met with an astonishing level of indifference and unprofessionalism, to the point that he insisted that the other repair facility call him directly to discuss the problem (which of course the other shop refused to do) instead of listening to me and would not even let me finish a sentence during the conversation. His obstinance and unwillingness to engage in a constructive discussion or acknowledge the severity of his companys negligence was extremely frustrating. This behavior not only highlights a failure in service but a deeper issue that exists within the business's values and principles. I am sharing this experience to underscore the dire potential consequences of choosing Rivertown Auto for vehicle servicing. It is a cautionary tale that cost me well over $1,000 in repairs, not to mention the stress and inconvenience of not having a vehicle for several days. I hope this review serves as a warning to others to do your due diligence when seeking professional, accountable service providers who value their customers and the integrity of their work. Sadly, Rivertown Auto Repair lacks all of these important attributes. To Rivertown Auto, I hope this review serves as a catalyst for much-needed introspection and change. To potential customers, consider this a stark warning. Your vehicle and your patronage deserve respect and professionalismsomething I found to be non-existent at Rivertown Auto Repair.
Feb 20th, 2024

Outstanding service here added plus they own an awesome young dog who is really tall !! And really nice named Rocko p.s. bring treats he us super friendly. Price was great for service with Groupon
Feb 18th, 2024

Easy to work with, very honest.
Feb 11th, 2024