Storage Wise of Columbia I

Buyer Beware - very sleezy place. Not sure if this is a U-Haul policy / practice or local, but this location operated a bait and switch scam. 24 hours before returning a U-Haul that I have documentation stating this is the return location, this location called and offered storage space and a special if I leased. When I declined, they told me that unfortunately they could not accept my truck and transferred me to another drop off point, just 20 minutes further away. An official email from U-Haul followed. The nuance is that the emails have links. When I received the email and clicked on the link it had the new return location. Ah, but when I arrived at the new location, the new location said they had no record and it was still scheduled for this (the 1711 Lake Murray Blvd location). Then when I clicked the link I received 24 hours before, it magically had the originally scheduled Lake Murray Blvd location that the live link yesterday and just a few short hours before, had the location they moved me to. The scam / sleezy part of this is that this location banks that someone will just leave at the location they were transferred to and the original location will charge a fee for having to retrieve or that it will result in a late return. This Lake Murray Blvd changed the location back their address 22 minutes before it was due back. I have all of this documented, time stamped, and in emails. Fortunately, working with the location they temporarily changed me to as part of the scam, I was able to have U-Haul Corporate change the location to the new one so I was not penalized. I will not add photos here because of the personal information and nuances with where the time stamps are on the emails and photos. Fortunately for me I also screen shotted the live link destinations so even though they changed, I have copies of what they did. Just be aware of this practice and be sure to screen shot and record the calls if this location calls so you have documentation. This scam was acknowledged as being familiar with this unfortunate practice by the location I returned it too and U-Haul customer service did not balk at any of the changes to resolve once I shared my documentation.
Nov 7th, 2023

Horrible customer service and truck was dirty! Please be sure to walk and inspect every nook and cranny of the truck to make sure there is nothing on there. I have never had to do that as many years as I have rented from Uhaul. Also, they removed an item I reserved and did not even notify me of the change.
Sep 21st, 2023

Regan was very professional and helpful when I rented a truck. She made the process easy and quick. Will use her again.
Aug 27th, 2023

Unprofessional. Did not have all reserved items even though reservation was made days in advance.
Mar 28th, 2023

Jan 27th, 2023