Scott Properties of the Midlands, LLC

We aren't showing a Jamey K in our system as a tenant or property owner. We would ask Jamey K to call us for issue resolution.

Zo Zi (Lu) has been a property owner with Scott Properties since 2015. We have always done a great job finding good tenants for Zo Zi and we have always paid Zo Zi on time for the last 8 years. We have also returned all of her calls in a timely manner but her demand for an immediate call backs in some cases isn't possible. All the problems we have had with Zo Zi stems around her dislike of spending money to do any work on her property to prepare it for the next tenants. When she calls our office, sometimes multiple times a day, we always call her back but we have to wait until we have a 30 to 45 minute block of time because this is the amount of time we have to spend on the phone with her explaining the same thing over and over again. For these reasons and more, we sent Zo Zi a management agreement termination letter yesterday.

We care very much about our customers and we are very cooperative but Oliver was never a customer. He is upset because we didn't refund his application fee and we had good reason for not refunding the fee. No refund should be issued because Oliver completed an application (7/20) for one of our available rental properties. The home had a published availability date of 8/15 but Oliver wanted to move in on 8/6. We emailed him on Monday 7/24 and reminded him that the home was not available until 8/15 which was clearly communicated in the advertising for this home. After not receiving any communication from Oliver in 3 days, we moved forward with another applicant which Scott Properties eventually approved for move-in. After two weeks of submitting his application, Oliver finally called us back and we informed him that another application was approved for the home he was interested in because we never heard back from him. Putting all this aside, it is mentioned numerous times on the SP application that application fees are non-refundable.