Clark's Termite & Pest Control

I have had constant issues with this business. In March of 2022, I started formally complaining to them as they would schedule pest services without consulting me. Not only would they not seek my approval, Clark's would show up for said appointment and perform the outdoor portion of the service and send me a bill for the full amount. I repeatedly asked Clark's to stop assuming what date would and would not work for me. Yes, I had signed up for an annual contract in which quarterly services would be provided. However, I desired that they come in my house and do the outside. Besides, WHAT BUSINESS DOES NOT CONFIRM AN APPOINTMENT BEFORE MAKING IT? I complained on 3/22/22, 10/21/22, 3/3/23, and 12/1/23. I was assured each time that they would stop scheduling services for me before confirming with me first. However, it kept happening. As a business owner, I understand their purpose is to keep people compliant to said contacts. However, they need to understand how frustrating it is to have someone show for services that were not confirmed. Another very toxic practice that Clark's implemented is billing you for services before they are performed. For example, if I call to reschedule the appointment that they set forth for me and don't give them a replacement date, they will simply send me a bill for the service. If I don't respond to the bill in 30 days, they sent notification that I will be turned into collections! WHAT BUSINESS THREATENS COLLECTIONS FOR A BILL FOR SERVICES UNRENDERED?! The last issue was recently. On 1/3/24, I texted them and asked how many more services were received thus far for my annual contract. They replied 3. On 2/16/24, I asked them when will my termite contract end and can they set up my last and final appointment for pest control. I paid the bill a couple of days later. On 3/1/24, I received another bill. I was informed by Crystal McDonald that I was due for another pest control service and would I like to go ahead and schedule this. I reminded her that I had already requested received my last service and to cancel my service. She then told me that I would still be responsible for the service due because I didn't provide 30 days notice! WHAT IN THE WORLD!? I just received a service 2 weeks ago. I felt like it was very plain. Last service means last service. Now, here we go again. I have a past due balance for services not rendered. I let Crystal McDonald know that I cancelled services and that I would not be paying the balance. She said, "Thanks for the update. The balance will remain until paid". After all I've been through with this company, the last thing I need to be harassed about is a balance for an unrendered service from a customer service person who doesn't understand what last service means. Side note, she has her job title misspelled. "repersentative". This is representative of the constant oversight that this incompetent company is having. They care for the mighty dollar, not the customer! They want to make appointments without acknowledgment and render services without consent. If you push against the system, they will bill you for services not given. BUYER BEWARE!!!!!!!!!
Apr 9th, 2024

I was automatically renewed for termite service without my consent or heads up. I called and they told me I signed a contract a year ago when I closed on my house but since I did not call and cancel service 30 days prior to the renewal I need to pay monthly for a year contract on a service I do not want or need. No heads up or courtesy call nothing !! They set their own appointment and just popped up at my home and inspected the service they performed a year ago. Just awful service ! I feel like I have been taken advantage of. Please do not do business with them.
Apr 3rd, 2024

We've been with Clark's since our house was built four years ago. However, over the past two years, they've been increasing their rates by 8%, which became unacceptable. So, we decided to end our service with Clark's. Surprisingly, they didn't even attempt to persuade us to stay. We're relieved to have switched to a new pest control company that offered a locked-in rate for the next ten years.
Mar 28th, 2024

The technician was friendly, professional and efficient. The company made it easier to pay for the services by implementing the monthly payment option.
Feb 21st, 2024

I definitely recommend Clark's Pest control for all of your pest control needs. Marcus Goodman was beyond professional and took his time to explain everything that he was doing. I will definitely recommend to family and friends.
Feb 19th, 2024