Firestone Complete Auto Care

Customer service is awesome and Im always taken good care off and explained whats going on with my car.
Apr 5th, 2024

I do not recommend this place to anyone for anything. I was charged $250.00 to install $16.00 headlights in my car and the actual process took less than 30-40 minutes. The total came out to almost $300.00. When given notice of the problem and price and after I spoke with a family member for advice I was told that it was too late to leave as they had already started the service. I am a woman and I believe that this place will take advantage of certain people and situations. Please do not go here for your service! I wish I read the other reviews before I went.
Mar 24th, 2024

From the time I made my appointment to the time my vehicle, got finished in timely manner... My service advisor Elbert, I hope that's the right spelling... Did an outstanding; job... Explained everything; in detail from drop-off to pickup... Thanks again; Team Firestone Auto Car Center... See you guys, soon !!! Be blessed always...
Mar 24th, 2024

TLDR: Lied about services rendered, tried to charge me for it, and changed something that wasn't the problem. Here is some background so that anyone reading can understand how pissed off I am. I replaced my starter due to an oil leak that killed the starter. I usually do my own work on my truck, but I had to bite the bullet and pay for someone else to fix the leak since I ran out of time to fix it. Once I was able to replace the starter to move my truck, I drove it to Firestone. I got a call back and was told that the valve cover gasket was the source of the leak. This was expected based on the location of the leak in relation to the starter. Honestly, this was good news to me because I've changed them before (an easy fix), but doing it on a truck is a pain on a V8 since the cylinder heads are angled off to the sides instead of being directly on top of the engine. They also told me that the oil pan gasket was leaking. I agreed to the quote that they had given me of $1380. The issue began when I was given a timeline of the next day before close of business. I received no updates on the progress of the vehicle as well as no notice of going over on time. Once I was told it was ready (another day after), I went in to pick up and was met with an additional charge of give or take $300 for services not agreed upon (or notified of). I was told that the coolant and freon needed to be flushed since the systems needed to be taken out for the work to be done. That was a lie since you have enough clearance to get everything out without major adjustments. They even invoiced me for an oil filter and didn't even replace the filter. I change my own oil so I know exactly what filter was on there because I recently changed the oil. And last I checked, Firestone swaps filters with their brand of filters, so yet another lie. I essentially told them that I didn't agree to anything outside of what I was quoted for. If they had already quoted me for everything, I wouldn't have known about the dishonesty. I wouldn't have even had a problem with paying if it was the expected number. And after I had left, I noticed that they had charged for the other valve cover gasket, so I was essentially double charged for an additional gasket that wasn't even the problem. I COMPLETELY understand that things can go wrong during repairs, BUT if anything goes outside the scope of work the customer should always be contacted. And it would also help to not lie about the scope of work to begin with. If I could give negative stars I would. I'll just start going to somewhere else for emergency fixes. I'm too busy to have to double-check after dishonest people. Edit: I drove my truck this morning and it misfires now. Too bad people can't comment on reviews. It would really help the honest mechanics promote themselves.
Mar 10th, 2024

I came to get four new tires and an alignment. When I went to pull off after my service my breaks were no longer working literally the pedal went to the floor. I let them know and immediately he stated it was messed up when I came in which is not true my breaks were fine. After 30 min of back and forth and me asking for a store manager to be called the fixed the break and another customer came to say they never rotated his tires. The man in the front was not a representation for the company and placed blame and kept saying well we bout to close I just work in the front. He was unprofessional and rude I paid for the lifetime alignment and would never return to this store.
Mar 2nd, 2024