Pope-Davis Tire & Automotive

We moved here three years ago and have all three of our cars repaired and maintained at Popes.
Mar 23rd, 2024

Good experience, caring professionals here.
Feb 19th, 2024

Decent price on the tire needed.
Feb 19th, 2024

Jan 27th, 2024

I'm drafting this letter to address a grievance involving Pope Davis Tires. On March 10, 2023, I dropped off my car at the Hard Scrabble Road store to have the tires replaced and brakes done at 07:30 that morning. When I returned at 12:30 during my lunch break to pick up my car, I failed to inspect it. Later, I noticed damage to the left front door and quarter panel while in a secured parking lot. Upon reporting the damage to the store, I was met with resistance from a mechanic and the manager, Rachel, who dismissed my concerns. Despite providing evidence of the damage occurring during service, they initially refused to take responsibility until further pressure was applied. Eventually, they recommended a body shop for repairs, but failed to adequately coordinate the process, leaving me to handle transportation and additional expenses. Despite nearly two decades of patronage, I was disappointed by the disrespectful and unprofessional behavior displayed by Rachel, Amanda, and the mechanic involved. Their conduct was not only condescending but also unacceptable.
Feb 10th, 2024