Sonic Drive-In

Horrible waited 20 min to order another 10 for the ice cream I ordered brought to me with no napkins.
Apr 7th, 2024

We just ordered two drinks and we waited 30 minutes. Went inside to see what was taking so long and they only started to make the drinks after we spoke to them. No apology for having to wait so long either. Overall it took 45 minutes to get a milkshake and a slushy. This was on a Thursday night around 8. They were not busy. I'm genuinely baffled how it took that long.
Apr 4th, 2024

Mar 30th, 2024

STALL SERVICE CLOSES AT 11PM!!!!!!! We were driving through, Late at night, and trying to get to our destination. I put in my order early, so I could just drive in to pick it up and get back on the road. No where does it say that stalls close at 11pm, therefore you HAVE TO USE THE DRIVE THRU! -No benefit to order early. -No prompt service. -Once you've paid on the app, there's no canceling your order and chosing something else, or just backing out. -I was tired and given no options. Now, I was even later, because no one would answer the phone when I called from the stall. On the bright side, our drinks were Fantastic, as a Sonic standard. I'm just very disappointed at the lack of communication on the timeliness after 11pm.
Mar 16th, 2024

Someone from Corprate needs to contact me. I proceeded through the outside drive-up, ordered my food, and submitted my stall number. I was given an estimate on the app that my food would be ready within 5-10 minutes. It was a VERY busy night, so when it took longer than this time frame, I was EXTREMELY understanding and continued to patiently wait. After waiting for OVER 30 minutes for my order, an employee came to my car and informed me that the kiosk was closed, and I would need to come through the drive-thru. I informed him that I had placed a mobile app order over 30 minutes ago, and the line was still pretty backed up, so if he could please just bring me my order since it was placed so long ago. Additionally, I pointed out that he had time to run outside and inform me that the kiosk wasn't accepting orders, so he should have enough time to bring my food. He then went back and asked his supervisor about this, and I heard her yelling through the parking lot that she was not going to bring my food and I needed to come through the drive-thru for it. He then returned to relay this message, and I asked for a refund. I was in no mood to sit another 20-30 minutes in this overly packed drive-thru. He went to his manager again and relayed the information of my request, and came back to inform me that I would need to ask for the refund through the app. I did not know how to do this, so I asked the employee to show me. He said he had no knowledge of how to do this. I asked him if he could ask his manager for help (since she had him running back and forth relaying messages to me anyways). She advised him that she did not know how and I would have to come back in the morning for a refund. I then decided to drive off because the nastiness in her tone threw me off. After driving off, I called the store so I could speak to her directly, let her know my concerns, the HORRIBLE customer service they provided, and she proceeded to talk over me and disregard my situation or concern. When I asked for her name, she hung up on me. To confirm that she hung up on me and the line didn't just disconnect, I called once more and asked her name; she hung up on me again. I called several more times, and another representative answered the phone. When I asked him what his supervisor's name was, he said he "did not know." I asked him if he could check her name tag or ask her name so I could give a full review of this issue, he stated her name is Angie. Angie should NOT be in customer service, and I will be waiting for a supervisor or corporate to reach out to me regarding this issue I encountered tonight as well as compensate me for the food I ordered and never received. I would NEVER come to this location again, and I come here VERY often. I will tell everyone I know about this experience. ANGIE NEEDS TO BE FIRED OR TAUGHT CUSTOMER SERVICE.
Mar 15th, 2024