Sandler's Diamonds & Time

Excellent place and excellent service! My wife and I purchased our wedding rings 6 years ago from here. Haven't been back in 6 years and no questions asked, they serviced and cleaned the rings. Highly recommend!
Mar 10th, 2023

Very good customer service Samantha enjoy her !!!
Oct 15th, 2022

Very polite people to deal with! Very customer oriented friendly and attention to detail is second to none! Would recommend to all friends and family looking for jewelry or time piece purchase, alterations or repairs!
Sep 16th, 2022

Purchased a $7000 watch. No flex just trying to give an idea of how much money I spent with this jeweler. The watch runs fast. A $7000 watch should not run fast. Within six months of the original purchase they had to send it for warranty repair. It comes back four months later. Within two months its doing the same thing. I go back again and the owner of the store told me I had to wait for his assistant who is assisting another person with a new sale. He told me he could not help me. I asked him if he could help the new sale and his assistant help me and he told me no. After waiting 20 minutes, I left. So return business is nowhere near as important as new business to this jeweler. I will get this watch repaired, but I will never spend another dime with this jeweler. If they are ever the only jeweler in Columbia, I will drive to Charlotte or Charleston to avoid giving them another dime. I am giving two stars instead of one because I do like the watch very much. - Update 3/14/2023 Watch is back. Owner had the audacity to insinuate I had been spending time near high power magnets to cause the watch to run fast. Insane. Dropping rating to 1 star for his failing to get details from the manufacturer somehow being my fault and assuming bizarre scenarios for poor performance of a high expense watch. Will see if the repair actually takes this time. It only took a month instead of 4 this time.
Mar 18th, 2023

They did a great job with the piece I brought in - however, when I went to pick it up, the brunette lady with the glasses who spoke with me was very unfriendly. She did not greet me when I walked in. The only time she spoke to me was when she asked for my last name, then asked if I knew the stone in my piece was lab-created, then told me the total amount to pay. I'm not sure why she felt the need to ask me if I knew whether the stone was lab-created - it was not on the receipt previously, and if I had not known that the stone was lab-created, what would she have said then? She came off as judgmental about it, as she did not care to explain any further. It's unfortunate that what would have been a great experience otherwise was ruined by this lady.
Sep 3rd, 2022