Metro by T-Mobile

Never go here. My phone blacked out and came here to buy a new one. The price was 200.00 but somehow came up to 282. I asked why so much tax they said activation fee. I already had service with this company. Called customer service they told me it's only 25 dollars activation fee for an upgrade. They also gave me a phone case and a tablet which I didn't ask for, told me it comes with the phone. Found out they charge me for the tablet and raised my monthly rate. I asked for a receipt they said it comes to my phone, which it never did. Staff is Ghetto, they stealing from the company and very unprofessional. I advise u to avoid this place.
Feb 26th, 2024

Jan 13th, 2024

Terrible, just awful. If you read this choose another store in the area. I echo all other 1 star comments, The staff and store is unprofessional, possesses a lack of knowledge, and no business ethics.
Dec 1st, 2023

Worse
Nov 4th, 2023

This store is a rip off, the store manager and her staff are unprofessional and undertrained. Went in for a switch over from another carrier and they didn't check if the phone I brought was unlocked and transferable, charged me $65 just to tell me they couldn't activate the SIM card and told us it was non refundable. Prior to this they offered a free screen protector for wanting to switch over, but charged me $23 and also said was non refundable. The store manager asked her staff member if she checked if the phone was unlocked by carrier and she said no but was too late to reverse the incident and blamed me for not knowing, I'm not a trained phone technician so I wouldn't have known, she also claimed that I wouldn't know if the phone was unlocked unless I tried to switch over. Which made no sense that she blamed me then made that acknowledgement. I called metro customer service and reported this store for ripping ppl off and being undertrained and not taking responsibility for mistakes and charges made. I called a week later for a refund for the FREE product I was charged for and received that didn't fit my phone and she claimed I asked for it which I did not!!! I called back and was laughed at and my phone number was blocked from calling back. I called private and requested the district managers number and they refused to give it to me.They aren't giving reciepts to customers claiming their printer is broken. So I had to come back and request it and the staff member sent it to my mobile phone from a picture taken from her phone from her computer. The charge was clearly on there and not free.I was scammed and not refunded. One manager had a very tight and thin melon see thru shirt on, I could literally see her peirced nips and dark colored areolas from 4 ft away right infront of me, my husband, and 5 yr old daughter. I wasn't even trying to look but it was that noticable and wasn't in store uniform behind the counter.. the same lady also defensively asked if we had a problem when my husband stormed out upset bc he was ripped off, and I said no to avoid confrontation with this employee bc her approach was unprofessional and intimidating, I'm pregnant so I wasn't trying to get into any type of fight or confrontation with her.... I'm otp with metro customer service as of now reporting this store and requesting a refund. The store looks trashy on the outside just like their employees....my number was blocked from calling back as well.
Mar 4th, 2023