Team 1 Automotive

Jun 24th, 2023

Jul 28th, 2022

Feb 28th, 2022

Took two vehicles in this past friday. First one an oil change they did a complimentary tire rotation and wash while I waited and It was only $49. First impression was good (the reason I gave 3 stars and not less). I go home drop off my first car get my second car and bring it down. This one is a tire repair and oil change. I tell them i can drop it off for a few hours just need it back before 4:00. 3:00 comes around and havent heard anything so figure I should call and check in on the vehicle. Kristy answers the phone and says they got busy and didnt get to it yet they will call me as soon as its done. Never got a phone call. My car sat there all weekend. I call on Monday morning to find out what happened. Kristy tells me she left early on friday but the vehicle is done. Never got any phone call about it. Then I get there to pick up my vehicle and its $175 for an oil change and wiper blades. Shocked at the extreme price difference. I asked her to break it down as she never quoted me for any service nor got authorization for a repair amount. She said the synthetic oil change is $100. Now I have worked in shops all over the country for the past 20 years. $100 isnt out of the ordinary for a synthetic oil change. I have charged over $200 (with proper authorization and signatures)for oil changes on certain cars in certain markets. But never have synthetic oil changes been double that of a standard. You can litteraly get a synthetic oil change for $50 5 minutes away. I felt a little taking advantage of with the second vehicle. I expected since the tire ended up not needing to be fixed I would be around $125 figuring the synthetic oil change should be around $79.99 based on market pricing and the cost of the standard, the process doesnt change the oil is just a couple dollars more per qt but not $10 more per qt. I can buy 5 qts of royal purple racing oil for $37. I believe their was terrible communication. The invoice states they washed and vacuumed the second car however its just as dirty as when I dropped it off and definitely not vacuumed. Additionaly, I know the second vehicle needs brakes front and rear I plan on doing them in the next couple weeks. I intentionally did not mention this as I was checking to see if I could trust this shop. No mention of brakes that are delaminating and brake pads roughly 1-2/32 in thickness. Thats a safety concern. That should of been something that I was made aware of. They rotated my tires, is the technician incompetent and not see the brakes are low and delaminating while they were 6 inches from his face? Did the technician write the report and Kristy just failed to notify me? Kristy definitely needs some training to become a better advisor. Communication is the most important part of that position and I dont feel as if she possesses the proper communication skills to be an efficient advisor. Services: Tires, Auto detailing, Auto interior vacuuming, Oil change
Apr 3rd, 2022

This is a family-owned business that treats their customers as they would their own family. They are fast and efficient but they are also thorough. That battery drain your technician missed? They would have found it and had it taken care of. Check engine light that continue to come back after taking it to the shop again and again? Nope. There are times I have had to drive it for a few so I can show them how it acts up but they tell me to take it right back and they FIX.THE.PROBLEM. They also stand behind their work 100%. I have heard them ask their technicians "You have to treat each one like family. Act like this is your mom/dad/daughter/son's car if you must because we keep our customer's safe". And you just can't beat that type of personal car for your vehicle. Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Wheel alignment, Brakes, Air conditioning, Battery, Oil change
Dec 1st, 2021