Pleasant Landscapes

Feb 17th, 2024

I rarely write reviews, but I felt compelled to write this to give you a heads up before you engage this company for your lawn maintenance. If I treated my patients like the manager of this companys West Ashley division has treated me, I would have no patients. When I started with Pleasant Landscapes about two years ago, I knew that this company was somewhat pricey, but I thought I was going to receive good service. I now have spent over $12,000 since I started with this company for lawn maintenance, landscaping, and irrigation work. You would think that this should qualify me as a good customer of Pleasant Landscapes. However, starting at the top, customer service is not their strong suit. The woman who runs the West Ashley division of this company is very difficult to work with. I documented my conversations with her when she has been condescending, unhelpful, and unfriendly. I asked to speak to her superior, but she ignored my request. Another problem has been the inconsistent lawn crew who has taken care of my lawn maintenance. Over the last 2 years, the two people who have maintained my lawn every-other-week have changed frequently. The problem has been that each new crew did not know exactly what they were supposed to do. It has been a never-ending effort for me to instruct them what to do every time a new crew came to my home. At times, the new crew could not speak English, and it was impossible for me to communicate with them. There are other issues that never should have occurred. But, the last straw came just a few weeks ago. I requested an estimate from Pleasant Landscapes to lay pine straw in my beds around my property. I also checked out two other landscape companies for the same job. One quote was for $350 installed; the other quote was for $420 installed. The quote from Pleasant Landscapes was $1,305 for the exact same job! That was a slap in the face. How could I ever do business again with a company that exploited me? Be forewarned.
Sep 15th, 2016