Quest Diagnostics

I regret selecting this lab. I had no problem scheduling my appointment, and the lady who did my draw was very nice. However, the problems started when I received an email saying my lab results were available in my online account. I had problems accessing the results. When I called the number for the lab, there was no option to speak to a person. I tried pressing buttons for all the options, and the option for assistance with test results yields a recording saying the number has been disconnected and is no longer in service. The option for patient support yields a message telling you to use the website. I reached out for support on the website and just received a bot response telling me how to set up an account online. Very frustrating customer experience.
Dec 14th, 2023

Dec 11th, 2023

Building has no power, can't honor scheduled appointments - do they say anything to those scheduled? Nope. Nor was there any hint of sympathy in the "get lost" received for the planning, taking time off work for the appointment, and travel thru horrible traffic. Every time I go in, they take me back to a separate area, "for privacy," and then yell out every detail of my private and medical info so loudly that the entire waiting area can hear it clearly. What's the point? Like, all details - step on the scale and everyone will know how much you weigh, in addition to your name, phone number, date of birth, and whatever insurance you're using, including your social. I am amazed at just how careless with personal info they are. I thought it was a fluke when it happened once (I was mad about it but didn't complain, one mistake is just one mistake) but now that it's been three years in a row facing the same, this isn't a fluke. I prefer to wait until I'm the only person in the building because they do it every time. It's hard to use a different provider becuase of how we do things or I'd have left a couple years ago. OH yeah, the best part. I received my lab results yesterday - October 16, 2023. The labs were done on January 18, 2023. Don't use this place unless you really have no choice.
Nov 6th, 2023

I was anxious from the bad reviews but had a great experience today. The staff was super friendly and professional. Easy to schedule online and right on time. Give them a try and be a good patient. They know what they are doing. Also create an account so you can see your actual result when it's done.
Oct 23rd, 2023

I read some of the bad reviews and I was worried I was in for a hassle. But the opposite happened I checked it in my phone they said come on in and have a seat I sat and was taken in exactly at my appointment time actually a minute or two early The young lady was a lot of fun and she was so good with the needle I actually had to look and make sure it was in. The place was neat clean organized and I can't say enough good about my experience there.
Jul 25th, 2023