Caliber Collision

Poor communication. No updates. My glovebox was rifled through though nothing to steal. Poor customer service til pickup then friendly. Excellent in 2022 horrible 2024!
Mar 27th, 2024

Amazing work and Great Staff!
Mar 19th, 2024

Feb 17th, 2024

Ive had work done here over the years from car accidents and Im never been disappointed. For that reason, I just recently bought a new car and I just wanted to get some information about how to protect my paint. Even though I wasnt going to be a customer, these guys answered all my questions really well and just gave me so much information. It was absolutely amazing. I cant be more thankful. I wish I could remember whose name answered the phone because he was just, a really great person . Thank you for excelling every time Ive had a problem!
Feb 14th, 2024

This probably had to have been the worst experience ever. I was rear-ended in July 2023 and dropped my car off at this shop first week of August. Estimated time for repair was one month. After one month things kept getting pushed back and no one was calling me with an update. I had to call every week myself. Repairs kept being held due to techs calling off and a rivet gun being broken that was needed for the repair. The rivet gun was broken for about 2 months before they finally got one from another shop. No one would give me a straight answer during this time. I needed up reaching out to headquarters to help things get moving along. 4 1/2 months later I got my car back but noticed the trunk wasnt on correctly and things just didnt look right. I took it back to the shop beginning of February 2024. A few days later they told me my car is being deemed totaled. They found damage that was never addressed initially and additional cost would be more than the cars worth. If this was done correctly from the start my car could have been totaled from the beginning and I wouldnt have to be waiting around for my car for 4 1/2 months just to take it back to find out its going to cost too much for additional damages found and considered totaled. Im also a below knee amputee so driving a rental car was not easy for me and no one even cared when I brought that up to them. I drive with a special pedal in my car and the fact they couldnt understand that to try to make things easier for me also bothered me. I do have a new car now and will never go back to this shop if Im ever in another accident. Photos are attached from the accident and then after repairs are done or so they said. You can see the improper alignment of the trunk.
Mar 13th, 2024