Butler Chrysler Dodge Jeep

Great service, dont have to wait.
Mar 29th, 2024

I had a great experience at Butler CDJ and would highly recommend reaching out to them if you want a new vehicle! Joey took the time to get to know what I wanted and my must haves in a vehicle.
Mar 29th, 2024

Mar 26th, 2024

Took my wifes car in on August 13, 2023 for the tire sensors and to re-program an ABS module I had installed on a 2013 dodge journey. I did some research prior and there was an ABS recall however it had reportedly already been performed. We received a call from the dealership stating that the ABS module that I had installed would not and could not be programmed to the vehicle. We approved for them to go ahead with repairing the car, they also stated that with the repair that was needed the car was not safe to drive. We approved the repair to the ABS system . We received a call stating that the part for our car was unavailable anywhere and that it would have to be manufactured, part arrivle date, March 2024. We understood that it would take some time however 7 months was a long time for our car to sit at there dealership waiting, in the meantime we had to purchase another vehicle to drive as we waited on the part and repair to be completed, our service representative was extremely helpful and did all that she could I am sure to try and expedite the part and repair. The part did finally arrive at the end of March 2024, we received a call that they were trying to get the car in to do the repair however the battery was dead and would need to be replaced, we approved a battery replacement. They then contacted us and advised that our vehicle was ready for pick-up. I asked for an invoice to be sent to me and when I received the invoice I was not only shocked but I was also angry. The invoice indicated that a key was added, neither my wife nor I received any indication that they needed a key as we had dropped off a key fob when we left the vehicle, we had a spare at home with the indicated key that was needed however we never received a call asking if we did, they just made a key and added it to the bill, there was also a 49.95 charge for Brake fluid, I understand they are running a business but I just hope that for that amount they flushed and replaced all the brake fluid. If not they have one heck of a profit margin on that fluid, and there is no indication on the invoice that they did do a brake fluid flush. They did stick to there guns and make us pay for the unauthorized key as well as an additional $ 2900 approx. for the ABS module repair, after researching some things it also appears that all parts are marked above MSRP, with the exception of the battery. We will not revisit this dealership and we will never own another Dodge product.
Apr 3rd, 2024

This is about their service department. I took my van in to have a crankshaft pulley and alternator replaced. After the repairs my ac didnt work I took it back they said they had nothing to do with that but put Freon in said it was leaking and had to order a part to fix it. The ac worked with the Freon they put in but quit working before even getting out of the lot. Remember I had no trouble at all before they worked on it. I did some research on line and found out that in changing the alternator the ac lines must be unclamped or it will damage the ac lines after informing them I knew this and they had to have damage the line they refused to take responsibility. After waiting almost 4 week they finally called and said the part was in. I took it back in with an appointment at 10:00 am they took it right in and within 50 minutes I had the van back it seems to be working now but charged me $404 labor which was three hours worth of labor the total bill was $645.76. I do not recommend their service department they. Are very rude wont admit they mess up something and rip you off with their labor charges. Steve Crosby
Mar 30th, 2024