Balise Honda of West Warwick

Thanks Sean Sutherland for a smooth car buying experience!
Apr 10th, 2024

I have purchased Hondas from a couple other dealerships and this by far was the easiest and most pleasant buying experience. Phil was very helpful, not pushy and made sure that my trade in and purchase was seamless. I also appreciate Al and the entire team in the service department. I have always felt they were honest and prices fair. Thanks!
Apr 2nd, 2024

The absolute worst customer service! Repeatedly waited days on end for return phone calls, questions went unanswered. When we purchased our vehicle the dealership was responsible for registering the vehicle one week went by we called and asked if the registration was all set, the response we got was oh the person who is in charge of that has been out with Covid okay now I understand things happen but you dont have someone to fall back on or you dont call and make the customer aware that their vehicle isnt legally registered. Thats the first issue. Second issue, when we test drove the vehicle we told the salesperson that there was a noise coming from the rear, they agreed that it would be taken care of. We scheduled an appointment at the Blaise location closer to us and the certified Honda technician diagnosed the problem contacted the Warwick location and the service manger said dont fix it, it needs to come back here. We bring it all the way back to Warwick and they tell us nothing is wrong, Im sorry but a certified Honda technician diagnosed the problem and your now telling us that nothing is wrong with the vehicle. After multiple phone calls the service manager says can you come back and go on a test drive with me to point out the issue. So I go back go on a test drive with him and all of a sudden he can hear it. What a waste of time. Vehicle finally gets fixed. Third issue a few weeks before the three months warranty is up an emissions problem message came up on the dash..I call the service department and no one had any idea if the issue is covered under the three month warranty. So next I contact the sales associate who sold the car to us, his response Im not sure I will find out and call you back. I wait a few days and call him back and the response I get oh sh*t I totally forgot (very professional) let me find out for you. As of today, that was three weeks, warranty is up and Ive yet to hear from the sales associate. If I can recommend anything its DO NOT purchase a vehicle from this location!
Mar 30th, 2024

Great experience at Balise. Thank you to Hamlet and his team, they were able to get the exact car and color I wanted. I am extremely happy with the service I received, I highly recommend them!
Mar 30th, 2024

Great experience with David Ervin, honest and respectful and most of all not pushy! My overall experience was quick and easy, its obvious the sales manager trusts his team! Serena in finance was also wonderful, knowledgeable and very kind, also not pushy! I was in and out in no time, I love my new CRV hybrid, it drives like a dream, thank you Belise Honda for a great car and great experience!
Mar 30th, 2024