Metro by T-Mobile

Bethabelle Moon _{on Google}

Apr 8th, 2024

The worst they don't do as you ask and they give you the rundown just to make you wait and pay more

Cindy Harris _{on Google}

Mar 24th, 2024

I was really disgusted with T-Mobile when I showed up. The manager here was able to completely turn it around with his support and some really informative answers

alicia Fernande _{on Google}

Mar 5th, 2024

Absolute worst staff ever. Employee lied about an exchange of a phone that was only 3 months old. Refused to let me speak with a manager. Treats customers like trash so unprofessional.

Diamond Melendez _{on Google}

Feb 4th, 2024

Just got off the phone was left unseen she left me on the phone laughing joking with other people at least put me on hold the ignorant I felt just now smh now they don't even answer the phone definitely 1 star terrible customer service and assistance metro please talk to ur staff

coke boy26 _{on Google}

Mar 31st, 2024

Alright so I went to the metro I bought my last phone at to try and get a upgrade. Tried online multiple times Trying to get the deals im seeing online but since I'm already a "established customer" I have to go to a physical location to upgrade. U would think being a established customer was a good thing that came with some perks.No! I get to the store dude tells me I have to pay full price for the upgraded phone I wanted ($800.00)unless I open a new line or change my number. Like what? But if I was a new customer coming from another provider I could get the phone I wanted for only 34$ a month on top of my cell service.basically pay over time. But since I'm a "established customer" I have to pay full price on the spot ? Make that make sense.long story short I left the store went to another service provider got the phone I wanted for 300$ cheaper. Ended up buying the phone outright there (galaxy s24).kept my same number after transferring it to new provider .And pay the same a month for unlimited talk text and data hotspot clout storage and free HBO max . Metro u lost a long lasting customer over 6 years because you choose to prioritize new customer acquisition rather than taking care of your current loyal customers . 50$ a month for 6+ years there's no way I should be getting worst deals than a new customer I'm sorry.Me as a "established customer" should be privileged to a better advanced device before a new customer.