Hertz Car Rental - Providence - Silver Spring HLE

Michael Pohl _{on Google}

Mar 30th, 2024

Outstanding service.

Javoun Hinson _{on Google}

Mar 23rd, 2024

Teddy is an amazing leader for his team at this location, I went there and we ran in an issue with not getting the car extended and teddy hopped on and helped us from start to finish.with a smile on his face. I never truly experienced great service like this before, we were there for a little while and we watched how organized the store was and how customers came in worried and left happy, Teddy makes it feel like its more of a family than a business, he prioritizes the customers first with respect and dignity. I cant say THANK YOU enough. Keep up the amazing work

Ooooze Indacut _{on Google}

Mar 8th, 2024

The older white lady, who didnt introduce herself was very rude from the start upon walking in. I was trying to reserve a rental for a few days but couldnt put the reservation through online so I thought it would be easier to do it in person. She was very rude and incompetent throughout the whole conversation, and I became so frustrated I ended up leaving to conduct my business elsewhere. I will never rent a car here again. Hertz is no good. Even if the car I wanted wasnt available there is no need to talk to another person like that. Terrible customer service

MacGoreth _{on Google}

Feb 27th, 2024

Most pathetic car rental company that I have had the utmost displeasure of dealing with. If I had only read the reviews, I wouldnt have wasted a whole day and a family dinner.
Booked a car just to show up and find out they didnt have any car available. They didnt even bother to at least give me a courtesy call or message to let me know there was no car available.
Pathetic and unprofessional.

Alexander Dinzey _{on Google}

Feb 13th, 2024

These guys were amazing. I got into a car accident and it was during bad weather during a shortage of cars. However, they ensure that everything went well and smooth. They went above and beyond to ensure my family and I got home the day. I cant stress their level of professionalism and how great the manager and worker were. Go with these guys for excellent service and treatment. Great guys!