Anchor Nissan

( 929 Reviews )

1041 Eddie Dowling Highway
North Smithfield, RI 02896
(401) 767-5000
Website

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Chamber Rating

Verified Member

4.6 - (929 reviews)

767

Read Our 929 Reviews

Chamber Rating

Verified Member

4.6 - (929 reviews)

767

› ‹

Stacey Barone
I made an appointment for two recalls on my 2017 Nissan Rogue. I had a key had had broken in the ignition (one of the recalls was r/t the key folding and turning the engine off). This was occurring and when I went to grab the key when it was folding in the ignition and turning the car off, the key broke. I was told that the recall does not cover the cost of a broken key, which I do not understand since the key broke because it was "folding" in the ignition and turning the car off, and I went to grab it to prevent it from turning the engine off...and it broke in the ignition...clearly related to the recall. So, I had to purchase a new key. I still had a remote, so the rep said she would double check that the remote was working, and she confirmed it was before the work was done. At the end of the day when I got home after driving over an hour each way, and tried to use the remote, it did not work. When I called the customer service rep, she said the technician forgot to reprogram the remote after reprograming the key. In addition, as I said above, one of the car filters was supposedly clean according to the technician, but when I asked the rep to check it again, she came inside with a filter covered in animal fur, hair etc. The customer service people were not accommodating. The service took 3+ hours when I was told 1-2 hours.Even the supervisor was rude at times. I bought the car here but will not return.
Mar 31st, 2024
bart angelo

Mar 28th, 2024
Brian Miller
Bought a very nice used car. Everyone I interacted with was pleasant and professional.
Mar 27th, 2024
Mark Keene
I have bought 4 vehicles from Anchor, one side or the other. I have not been disappointed with any of my experiences. Sarah has been a real help in our purchasing process, friendly, courteous and knowledgeable.
Mar 26th, 2024
Gloria Morin
Von is wonderful of course he is a salesperson but he is down to earth without pressure. Hell take the time to explain the technology in the newer vehicles and answer any questions I had. Service department is great to deal with, Shawn is a well of information, knowledgeable and courteous. In the past couple of weeks I have had to go back for service a few times for various issues with my Rogue but both have been addressed. I have purchased 4 vehicles from Anchor so I guess I am a returning customer but I dont think I will go back for a fifth vehicle. Being a returning customer I feel my loyalty doesnt mean much as far as getting a better deal on a vehicle in appreciation without me having to haggle. But whats done is done.
Mar 26th, 2024

Read Our 929 Reviews

About
^{Anchor Nissan}

We are a family-owned Nissan dealer in North Smithfield, RI. We were born here, grew up here, went to school here, raised our families here and started our business here. To us, you are not just another number. We invest in our local economy, employ hundreds of local folks, and make a conscious effort to give back to the local community by supporting many other local organizations. Our Anchor Nissan Showroom Hours are: Monday - Friday 9:00am - 7:00pm, Friday 9:00am - 6:00pm, Saturday 9:00am - 5:00pm, Sunday 11:00pm - 3:00pm Anchor Nissan Service Center Hours: Monday - Friday 8:00am - 6:00pm, Saturday 8:00am - 4:00pm, Sunday CLOSED Anchor Nissan Parts Store Hours: Monday - Friday 8:00am - 6:00pm, Saturday 8:00am - 4:00pm, Sunday CLOSED

Contact Info

(401) 767-5000
Website

Questions & Answers

Q What is the phone number for Anchor Nissan?

A The phone number for Anchor Nissan is: (401) 767-5000.

Q Where is Anchor Nissan located?

A Anchor Nissan is located at 1041 Eddie Dowling Highway, North Smithfield, RI 02896

Q What is the internet address for Anchor Nissan?

A The website (URL) for Anchor Nissan is: http://www.anchor-nissan.com/?utm_source=google&utm_medium=gmbpage&utm_campaign=gmb

Q What days are Anchor Nissan open?

A Anchor Nissan is open:
Thursday: N/A
Friday: N/A
Saturday: N/A
Sunday: N/A
Monday: N/A
Tuesday: N/A
Wednesday: N/A

Q How is Anchor Nissan rated?

A Anchor Nissan has a 4.6 Star Rating from 929 reviewers.

Hours

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Ratings and Reviews
^{Anchor Nissan}

Overall Rating

( 929 Reviews )

767

Write a Review

Stacey Barone _{on Google}

Mar 31st, 2024

I made an appointment for two recalls on my 2017 Nissan Rogue. I had a key had had broken in the ignition (one of the recalls was r/t the key folding and turning the engine off). This was occurring and when I went to grab the key when it was folding in the ignition and turning the car off, the key broke. I was told that the recall does not cover the cost of a broken key, which I do not understand since the key broke because it was "folding" in the ignition and turning the car off, and I went to grab it to prevent it from turning the engine off...and it broke in the ignition...clearly related to the recall.
So, I had to purchase a new key. I still had a remote, so the rep said she would double check that the remote was working, and she confirmed it was before the work was done. At the end of the day when I got home after driving over an hour each way, and tried to use the remote, it did not work. When I called the customer service rep, she said the technician forgot to reprogram the remote after reprograming the key.
In addition, as I said above, one of the car filters was supposedly clean according to the technician, but when I asked the rep to check it again, she came inside with a filter covered in animal fur, hair etc.
The customer service people were not accommodating. The service took 3+ hours when I was told 1-2 hours.Even the supervisor was rude at times. I bought the car here but will not return.

bart angelo _{on Google}

Mar 28th, 2024

Business Response_{on Google} ^{Mar 31st, 2024}

Bart Angelo, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

Brian Miller _{on Google}

Mar 27th, 2024

Bought a very nice used car. Everyone I interacted with was pleasant and professional.

Business Response_{on Google} ^{Mar 28th, 2024}

Brian Miller, we are so pleased you enjoyed your visit to Anchor Auto Group! Please don't hesitate to reach out if there's anything additional we can do for you.

Mark Keene _{on Google}

Mar 26th, 2024

I have bought 4 vehicles from Anchor, one side or the other. I have not been disappointed with any of my experiences. Sarah has been a real help in our purchasing process, friendly, courteous and knowledgeable.

Business Response_{on Google} ^{Mar 27th, 2024}

Hello Mark Keene, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

Gloria Morin _{on Google}

Mar 26th, 2024

Von is wonderful of course he is a salesperson but he is down to earth without pressure. Hell take the time to explain the technology in the newer vehicles and answer any questions I had.
Service department is great to deal with, Shawn is a well of information, knowledgeable and courteous. In the past couple of weeks I have had to go back for service a few times for various issues with my Rogue but both have been addressed.
I have purchased 4 vehicles from Anchor so I guess I am a returning customer but I dont think I will go back for a fifth vehicle. Being a returning customer I feel my loyalty doesnt mean much as far as getting a better deal on a vehicle in appreciation without me having to haggle. But whats done is done.

Business Response_{on Google} ^{Mar 27th, 2024}

Hi Gloria. We appreciate your honest review. I'm disappointed to hear that your experience with us was not a positive one. Your loyalty does carry weight with us and if there is anything we could do to ensure you know that by all means let me know. Derek LascolaSales ManagerAnchor Auto Group401-767-5000www.anchor-nissan.com

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Overall Rating

( 929 Reviews )

767