Verizon

My Mother (who is a senior citizen) came to this location for help with her phone - Samsung A series phone a few years older. She ended up being sold an expensive S phone. She explained to the sales person that she was on a set senior phone plan(which is no longer an option with current Verizon plans). So she was told that with her plan she could get no trade in or upgrade for her current phone. She was afraid to switch plans knowing hers is a set cost that's very low. She was told she could simply add the new phone to her plan at a monthly cost! This phone is adding $80 to her plan for the next 3 years! It doubled her phone plan! I will be returning the phone and talking to someone about a full refund. I thought about exchanging the phone but after calling the store and interacting with another rep, that's no longer an option. I wished I had accompanied her and my son to the store, but I was at work. I just went on the Samsung Website I can purchase the exact same phone directly on Samsung unlocked for less and I have the option of turning in her old phone in for an additional credit off. I could also opt to buy the previous model in perfect condition. I could also get the more affordable A series that was I guess not available or shown to her in this store. I understand what it's like to be in sales rep and want to make commission, and to upsell merchandise, but really? I have never had this experience at the Seekonk store...I am not sure what happened but not a good feeling.
Mar 20th, 2024

Steven Augustine was great and thorough and transparent with everything about our upgrade!
Mar 9th, 2024

Steve from Verizon in North Providence is the most helpful store clerk I have ever come across. If I need to go to Verizon I will only go when Steve is on and trust me even if he is waiting on another customer, he is totally worth the wait. Not only has he sold me great phones, and a great plan, but will help me with things outside of the store. Just today he helped me with my cable bill, of Verizon bill, in which he has no vested interest. If youre looking for a great sales person, and a truly helpful, one at that, go visit Steve at the North Providence Verizon you wont regret it.
Mar 8th, 2024

Mar 7th, 2024

Chris and Jeik are great representatives! Helped me with getting a new phone. Awesome people and great place
Feb 29th, 2024