Citizens

African Girl _{on Google}

Nov 23rd, 2022

I'm always here

Dawn O _{on Google}

Jun 2nd, 2022

I have been a customer since the seventies and I have always received excellent customer service. Everyone is knowledgeable, efficient and pleasant... Such a unique combination in today's day and age.

Jacob Coyle _{on Google}

Mar 18th, 2022

Sergio Ortiz was great. Helped me set up a new account in a timely manner. He answered all my questions with ease. Very personable and friendly. Need more employees like this. He even went above and beyond and helped me with an issue with another account i have there. Would recommend this branch, i was greeted and taken care of quickly. Thanks Sergio

Jenn Bonsante _{on Google}

Mar 26th, 2024

Citizens on Charles St was exceptional. However, I must be clear that it was specifically the location here that provided an exceptional experience. Prior to entering the Charles St branch I was ready to switch banking institutions all together. After leaving here though I decided to give it another chance solely based upon the care, considerate accommodating attitude and most importantly expertise and refusal to quit without providing me a solution attitude of the bank specialist here. If Citizens could manage to maintain employees who had even half of the ethic of this woman, they'd be in good shape. I had this experience over a year ago and still remember her ability to switch a negative experience into a dynamic one. I only wish I could remember her name so she could maintain credit for a job well done.