LEISURE LIMOUSINE CO.

Jun 26th, 2021

The service exceeded my expectations. The drive was a professional and the limo was over the top.
Jan 14th, 2020

Very good, dependable service. Nice cars.
Jan 9th, 2020

What a limo! Our group had a great time in Newport and Leisure Limo was a big part of why it was so fun. They know the town and our driver was great. Thanks.
Feb 24th, 2019

If I could give Leisure Limo zero stars, I would. They were unprofessional, disorganized, and completely apathetic to the fact that they almost ruined our wedding day by not being able to actually deliver us to our venue as promised. I would especially caution to NOT use this service if you need transportation to/from Naval Station Newport or for a wedding. My husband and I hired Leisure Limo to provide wedding day transportation for us and our small bridal party. Because we were getting married at the Officers’ Club on Naval Station Newport, which has strict security regulations, we’d emphasized numerous times that we needed a list of all available drivers to submit to base security the week before our wedding. We could submit as many names as needed for clearance (and repeated this many times), yet Mike Bettencourt (the owner) only submitted 4 names to us, and only after repeated calls/e-mails from both us and our personal wedding coordinator over the course of a couple weeks. We were assured that one of the drivers listed would be assigned to us the day of the wedding. However, the day of the wedding came and the driver we were assigned was NOT on the list we had been given by Mike for pre-approval. My wedding coordinator called Mike immediately to state that we would not be able to get on the base with the driver provided and ask that one of the pre-approved drivers be sent to deliver us to the venue. (One of the listed drivers was Mike himself.) Mike said that there were no other drivers available and that no other service would be provided to us for the remainder of our wedding day. He also claimed that he had called the base security office when he made the switch, but we later found out from the venue that this call never occurred. My dad had to drive the entire wedding party (both me and my bridesmaids as well as my husband and his groomsmen) through the gate since the car/driver provided could not gain access, and our personal coordinator had to drive us back to our hotel at the end of the night. We never received an apology from Mike, which I think speaks volumes about his lack of interest in customer service.
Oct 19th, 2018